Senior Process Manager

As people increasingly move across channels and platforms, Kantar Media’s data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making.

Working with panel and first-party data in over 80 countries, we have the world’s fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners.

Job Title: Senior Process Program Manager

Location: London, Gray’s Inn Road/ Hanger Lane

Full time/Permanent

Role Description

This role reports into the System Strategy Audience Lead and is responsible for both defining/rolling best practice across our Global Operation Teams and measuring the performance of those services.

You will play an integral role in the development/launch and management of a team of SME’s covering all key processes in our Audience Operations. Ensure this resource is available for all services and support a wider strategy around our training programmes and documentation of best practice. Engaging with our senior leadership team (Globally and Locally) to ensure success of this initiative. Define and report on KPIs for operational performance.

Job Role Requirements

• SME strategy formulation: Facilitates collaborative process, ensuring well-articulated and prioritised roadmap and set of medium and long-term goals/ focus areas.
• Proactively build and maintain collaborative relationships with key internal stakeholders
• Collaborate effectively on cross-functional teams, often working virtually, demonstrating effectiveness when dealing with colleagues at all levels.
• Define and report on KPIs for operational performance.
• Identify and understanding operational best practice across a wide range of services and functions/outputs
• Manage, maintain, and develop the collaborative tools needed to facilitate sharing of insight and analysis across internal teams and geographies (e.g., intranet portal / communication tools)
• Support OSS in its role in delivering tools and efficiencies to global audience services

Role Requirements

• Experience in technology and operations
• Ability to navigate organisational complexities and help assure alignment across groups.
• Ability to organize resources effectively and drives clear project delivery accountability.
• Experience in stakeholder management
• Motivated and self-starting with the ability to work independently and virtually, and to manage multiple concurrent project workstreams, self-manage and prioritize workload.
• Able to work efficiently and effectively in a fast-paced, ambiguous environment.
• Excellent communication skills
• Diligent listening skills
• Global work experience
• Excellent Microsoft Office skills
• Are highly proficient in spoken and written English (we are an international team), other languages are a plus.

At Kantar we have a coordinated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate based on age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.

Privacy and Legal Statement

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities by Kantar and its affiliate Kantar group companies. For full details of our privacy policy please visit www.kantar.com