Senior Strategic Deal Manager

London, England, United Kingdom

7/16/2025

Job Description

Areas of Responsibility

• Develop the outsourcing strategy
  
  

The Head – Strategic Deal Management will define the position of Infosys on large Strategic Outsourcing, develop the market and promotions around large Strategic outsourcing message for external use, develop models and frameworks on Strategic outsourcing, brand respective models and frameworks (file IP etc.); S/He will guide the creation of the execution strategy and define goals, review execution of strategy at periodic intervals, develop relations with market, regulators and industry as Infosys' executive connect for outsourcing in order to leverage the Infosys outsourcing business proposition and achieve business goals.

• Manage the pursuit
  
  

The Head – Strategic Deal Management will drive proactive sales to new verticals / industries, new markets and new deal structure in existing verticals and clients Identify criteria to qualify deals, guide team in the deal qualification process, staff a pursuit team, lead the efforts of the pursuit team, review project plans of pursuit teams, provide guidance on arriving at 'best recommendations' for a specific pursuit; get a buy in from iBOD on exceptions, in order to manage the pursuit effectively and improve the conversion of pursuits.

• Architect Solutions
  
  

The Head – Strategic Deal Management will design solutions specific to client and business requirements, differentiate solutions in managing transitions, identify and staff the team with specific skills required to execute the solution, review solutions around the 'change' elements; participate in steering committees at the client during the change implementation, review progress of change actions on the ground at periodic intervals, manage escalations, oversee the analysis of 'deal' loss factors in order to ensure the creation and execution of effective solutions to meet client requirements and strengthen the Infosys brand.

• Team Leadership
  
  

The Head – Strategic Deal Management will set clear and objective goals for team, plan and lead competency building initiatives within the team in line with the overall unit plan, identify, prioritize and deploy action items from E-SAT surveys, monitor and review progress on employee engagement activities, lead and champion employee communication within the group, manage the aspirations of a team of specialists, participate in performance management, recruitment, mentoring and related HR processes for the relevant levels within the team, resolve escalation within the team on issues like allocation, transfers, promotions, approve decisions on rewards, ratings and promotions within the team based on allocated budget and within the overall defined guidelines in order to build a competent and motivated team.

Knowledge, Skills Required For The Role

Knowledge: Industry domain knowledge, Business and financial acumen, Understanding of technologies and latest trends, Program Management, Legal appreciation and a sound knowledge of 'laws of a land'

Skills: People management, Negotiation skills, Networking and collaboration skills, Leadership and cross cultural skills

Performance Measures Percentage completion of unit certification pla

• Develop the outsourcing strategy
• Revenue from large strategic deals measured in TCV and actual revenue generated over the period of the large deal
• Margins over the period of the large deal
• Win loss ratio to increase
• Manage the pursuit
• Robustness of the pipeline
• Relationship building to drive proactive deals through deal consultants and improve win loss ratio
• Win deals that are profitable as per company guidelines over the tenor of the deal
• Architect Solutions
• Deal loss analysis and top factors
• Number of escalations
• Payment of penalties at zero
• Team Leadership
• E-SAT Score
• Percentage attrition of CRR1 and CRR2