Service Desk Analyst
UK Visa Sponsorship Analytics
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About the Role
We are seeking a Service Desk Analyst to provide first-line technical assistance and help ensure a smooth support experience for internal or external users. This is an excellent entry-level role for someone with strong communication skills and an interest in IT support.
Key Responsibilities
- Respond to support requests through email, chat, or ticketing tools
- Log incidents and service requests accurately
- Provide first-level troubleshooting for common technical issues
- Escalate unresolved or complex issues to the appropriate team
- Keep users informed on the status of their requests
- Follow service desk processes, templates, and quality standards
- Contribute to a positive and professional support experience
Requirements
- No prior work experience required
- Good communication and customer service skills
- Basic computer knowledge and confidence using workplace tools
- Ability to stay calm, organised, and professional
- Willingness to learn technical support processes
Nice to Have
- Familiarity with ticketing systems or Microsoft 365
- Interest in IT support or service operations
What We Offer
- Structured onboarding and technical training.
- Hands-on exposure to real cloud infrastructure environments.
- Mentorship from experienced cloud and infrastructure engineers.
- Career development pathways in Cloud, DevOps, and Infrastructure Engineering.
- Supportive and growth-oriented environment.
Equal Opportunity Statement
We are committed to fostering an inclusive and equitable workplace. All qualified applicants will be considered without regard to race, gender, religion, age, disability, or any other protected status.