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Job Description
The Opportunity
Our company's mission requires an IT environment that is as innovative, reliable, and secure as our science. That’s where you come in. We are looking for a Senior ServiceNow Administrator/Engineer to take ownership of the platform that forms the backbone of our IT services.
You will do more than just manage a system; you will architect the digital nervous system that empowers our scientists, engineers, and corporate teams. You will lead the evolution of our ServiceNow instance, expanding its capabilities to support a fast-paced, global research and manufacturing environment. This is a critical role where your work to streamline processes and automate services will directly contribute to accelerating scientific discovery.
While deep ServiceNow expertise is key, we are committed to your professional growth and will invest in upskilling you across our integrated cloud technology stack.
What You'll Own & Build
- Administer the ServiceNow Platform: You will be the senior technical owner and visionary for our ServiceNow instance, with a broad scope across multiple high-value modules:
- IT Service Management (ITSM): Master our Incident, Problem, and Change processes while building out our Configuration Management Database (CMDB) to map the critical services that power our company.
- Strategic & Enterprise Modules: Support and enhance our capabilities within Strategic Portfolio Management (SPM) and Enterprise Architecture (EA).
- Service Catalogue & Automation: Design elegant user experiences and engineer powerful, intelligent workflows using Flow Designer.
- Enable a Major Asset Management Initiative: Be a central figure in our strategic project to implement Hardware Asset Management (HAM) and Software Asset Management (SAM) Professional, scheduled to begin in October 2025.
- Orchestrate the IT Ecosystem: Use ServiceNow as the central hub to automate and integrate with our key operational platforms, including our:
- Identity Provider (we use Okta)
- Unified Endpoint Management (we use Microsoft Intune)
- Identity Governance platform (we use SailPoint)
- Serve as the Senior Technical Expert: Act as the highest point of escalation for complex issues related to ServiceNow and its integrations, providing mentorship and driving problems to a permanent resolution.
What You'll Bring To The Table
- Deep ServiceNow Expertise: Extensive, senior-level experience administering, developing, and architecting solutions on the ServiceNow platform. Direct experience with the ITSM suite is essential.
- Automation & Scripting Mindset: Proven ability to automate complex processes, with strong scripting skills in PowerShell and a solid understanding of ServiceNow scripting (JavaScript).
- A Solid IT Foundation: Demonstrable experience in a system administration or engineering role, showing you understand how different technology domains connect.
Highly Valued Experience (We'll Help You Grow Here)
While you don't need to be an expert in all of these from day one, experience with equivalent solutions in the following areas will be highly valued:
- Identity Providers (IdPs) such as Okta, Ping Identity, or Azure AD.
- Unified Endpoint Management (UEM) platforms like Microsoft Intune, Omnissa Workspace ONE, or Jamf.
- Identity Governance & Administration (IGA) platforms like SailPoint, Saviynt, or similar.
Who You Are
- A Process Optimiser: You are passionate about finding inefficiencies and building elegant, automated solutions to fix them.
- ServiceNow-First: When faced with a new challenge, your first thought is, "How can we solve this with ServiceNow?"
- Mission-Oriented: You are motivated by the prospect of supporting a fast-paced, scientific environment and contributing to a meaningful mission.
- A Proactive Owner: You take pride in the stability and innovation of the platforms you manage. You don't just fix things; you make them better.
What We Offer
- A Commitment to Your Growth: A dedicated budget and support for training and certification, not just in ServiceNow (including advanced modules), but across our wider security and identity platforms.
- The autonomy to own a business-critical platform and lead high-impact projects.
- The opportunity to work in a truly unique and exciting industry, where your work has a real-world impact.
- A collaborative and brilliant team based at our headquarters in Oxford.
About Us
Oxford Nanopore Technologies: Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments. With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK headquartered company with global operations and customers in more than 125 countries.
