Job Introduction
Package Description
As a SPA Administrator based at High Post in Salisbury you will be part of our valued team in our Wiltshire Children's Service, receiving access to exclusive rewards and benefits including:
- Salary of £23,875 with group pension
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
Job Introduction
We have an exciting opportunity for a highly organised and proactive individual who is passionate about delivering excellent customer service to join our dynamic team as a SPA administrator supporting Wiltshire Children’s Community Services .
This is a key role where you’ll act as the first point of contact for patients, families, and professionals contacting our services via phone, email, and post. You’ll play a vital part in ensuring referrals are handled efficiently and patients are directed to the right services quickly and compassionately.
This is a demanding but highly rewarding role that requires high levels of administrative and communication skills and the ability to work proactively as part of a team.
As an organisation, HCRG Care Group promotes colleagues health and wellbeing by offering a hybrid working model for this role, following completion of a probationary period, aiding a better work-life balance. The role is based at High Post in Salisbury.
We have full-time hours (37.5 hours per week) and part-time hours available so whether you are looking for a full time or part time role we have hours to suit you! This is a fixed-term opportunity for 6 months.
Main Responsibilities
- To provide initial screening of all referrals into the Single Point of Access (SPA) from GPs, Service Users, Parents, Carers and other partner organisations
- To direct incoming referrals to the relevant professionals and deal with any incorrect referrals at source
- To be able to follow guidelines/protocols and work with clinical colleagues to ensure patients are directed to the correct services in a timely fashion
- To prioritise the level of need of referrals and highlight any urgent referrals to the relevant avaliable health professionals
- Carry out call backs to referrers where necessary to ensure appropriate information is obtained to ensure a high quality referral
- To record all referrals accurately for service users and carers on various client information systems, following the agreed procedure . To ensure that these referrals are allocated to the appropriate team, and to ensure these records are confidential, but readily available to services
- To provide a signposting service to the public with information on HCRG Care Group and alternative services provided by other statutory and voluntary agencies
- Carry out data cleansing as and when required
- Book and schedule planned clinical appointments on SystmOne ensuring patients are seen within any contracted waiting times
For a full list of role responsibilities please refer to the attached job description.
About The Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes . We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do .
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone .
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
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