Supervisor

Hostess Supervisor

Location: Coventry, CV2 2DX

Hours of work: 40

Contract Type: Permanent

The Hosting Supervisor will work as part of a team of supervisors overseeing the kitchens to ensure that high standards are consistently maintained and excellent service is delivered daily.

Working in a hospital environment brings a strong sense of reward and achievement, knowing that the patients’ wellbeing is being supported through quality food service.

This role offers job security as hospitals will always need these positions, and it provides a solid pathway for career progression within ISS, allowing you to build a long and fulfilling future with the company.

Job Description

You will oversee large teams on each shift, comprising around 46 team members working various shift patterns between 7 am to 2 pm and 3 pm to 7 pm.

The kitchens are spread across six floors, with responsibility for two floors per supervisor. Key duties also include managing payroll, staff allocation for shifts, and completing kitchen logbook checks.

Each day, approximately 1,200 patients are fed three times daily from 21 kitchens across the hospital site, making this role vital to the smooth running and success of the catering operation.

Key Responsibilities

• Provide leadership and support to ensure staff work efficiently and comply with policies
• Promote effective communication to foster positive employee relations
• Manage recruitment, induction, and training per ISS and Trust guidelines
• Handle staff management including absence, disciplinary and grievance issues
• Build strong working relationships with Trust, ProjectCo, ISS, and partners
• Maintain adequate staffing levels and manage additional resource needs
• Monitor service quality, report to line manager, and implement corrective actions

Professional and Personal Competencies/Qualifications

• Catering experience, preferably from any sector
• Strong people management skills
• Ability to adapt team allocations based on needs
• NVQ Level 2 Food Safety preferred but not essential (can be provided)

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]