Technical Warranty Claims Manager

Job Title: Technical Warranty Claims Manager X2

Department: Consumer

Location: London

Who We Are

Rokstone, part of the Aventum Group, is an established international underwriting MGA and approved Lloyd’s of London coverholder, where we also hold a Lloyd’s Box. With innovation at our core, we go beyond the ordinary to offer brokers specialised (re)insurance solutions. Within Rokstone, we house specialist MGAs such as Novus, iSure and iFarm, each contributing to our commitment to redefining industry standards.

At the heart of Aventum are our people. Our employees collaborate in dynamic, service-focused teams. Together, we strive daily to achieve our goals and objectives with a shared dedication to revolutionising the insurance industry for the better.

The Company offers a competitive benefits package via a flexible benefits platform. In addition to core benefits, employees can tailor their benefits according to their individual needs.

Employee development is key to the ongoing development of Aventum on the whole. We invest in our people, empowering them to grow their careers and advance within the Group. Our dynamic culture is rooted in the continuous desire of our people to learn and challenge themselves.

Role Summary

Due to the success and continued growth of the business, we are now looking to recruit an experienced Technical Warranty Claims Manager to support the Claims Manager. You will be responsible for ensuring that claims integrity is consistent. This is a high-profile position given the size of the portfolios.

Role Accountabilities

• To assist with the oversight and control of Claims functions within Novus Underwriting.
• Undertaking desk audits of monthly Claims Bordx and ensuring each Third Party Administrator is performing the function of Claims Administrator in the correct manner and with the skill required to perform their function.
• Report findings on an agreed basis to Underwriters.
• Report Claims to Carriers on Novus Underwriting Ltd when required in accordance with each Agreement.
• When necessary to attend a UK/overseas audit of a Third Party Administrator and report on the adequacy of the TPA.
• Advise Underwriters on the technical suitability of wordings if required.
• Keep abreast of all industry TSB’s and advise Underwriters accordingly.
• Assist the Claims Manager with the training of any future Claims staff.
• Support the Claims Manager with the ongoing development of the Claims Procedure manual.
• Support the Claims Manager with the ongoing development of Third-Party Claims Agreements.
• Any additional duties as assigned.

Role Requirements

• Experience dealing with warranty products.
• Having some exposure to claims and being able to assess and manage claims.
• Knowledge of being able to process documents into the system.

Skills and Abilities

• Accuracy and attention to detail.
• Computer literate.
• Auto mechanical and electrical conversant.
• Outcome-focused.
• Self-motivated & enthusiastic.
• Team worker with the ability to work on their own initiative.
• Professional approach to relationships.
• Good team management skills.
• Sound decision-making.
• Excellent written and verbal communication skills.
• Good attention to detail.
• The ability to work under pressure and manage tight deadlines.
• Good business judgment.
• Good numeracy skills.
• Sound computer skills.

Management Duties

• No

We are an equal opportunity employer, and we are proud to share that 93% of our employees say they can be themselves at work. We aim to hire our industry's finest people because the best people drive the best outcomes. And we forever challenge the status quo because we know there are always ways to improve things. Because together, we're limitless.

We value applicants from all backgrounds and foster a culture of inclusivity. We understand the need for flexibility, so work in a hybrid model. Please let us know if you require any reasonable adjustments during the recruitment process.

FCA Conduct Rules

Under the Senior Managers and Certification Regime the FCA and Aventum expects that:

1. You must act with integrity.
2. You must act with due skill, care and diligence.
3. You must be open and cooperative with the FCA, the PRA and other regulators.
4. You must pay due regard to the interests of customers and treat them fairly.
5. You must observe proper standards of market conduct.
6. You must act to deliver good outcomes for retail customers.