User Experience Analyst

We're looking for a User Experience (UX) Analyst who is passionate about creating best in class customer experiences to join our Digital Experience Team! You’ll work across a range of new and market leading products and be someone who believes that user experiences must be seamless, consistent and user-centric.

You’ll be able to take an idea from concept, through design and test and into production at pace, underpinned by robust data and customer insight. You’ll be confident in your ability to create market-leading experiences, you’ll work collaboratively in a fast moving environment with a great culture of high challenge and high support.

What you’ll be doing

Reporting to the Senior Digital Experience Manager, you’ll be responsible for the continuous improvement of user experience across the Wickes digital estate. You will ensure that the customer journey and user interface is engaging, optimised and consistent across all channels, including the website, apps and store platforms.

You’ll also lead our testing and CRO roadmap with our agency partner and work closely with the customer insights team to lead user testing sessions to generate first hand customer insights, interpreting this data to make informed decisions to drive enhancements and new development through the Digital Development team.

Whilst owning the user experience flows, you will work closely with the Digital Experience team - including the UX Designer; Digital Design Manager and Digital Designer - to turn these concepts live, then monitoring for improvements once delivered.

What we’re looking for:

You’ll have proven experience in UX and in conducting user research activities. You’ll be able to communicate effectively with internal stakeholders, customers and development teams. You’ll be able to demonstrate strong analytical skills with results of both qualitative and quantitative research. You’ll be proficient in Figma, Adobe and Google Analytics. As well as this you’ll be:

Committed to quality and best practice, with a sharp eye for detail

A highly motivated self-starter ready to own the role

Well organised in a fast-paced environment, with adherence to tight timescales and changing priorities

Proficient in Hybris, ContentStack CMS, Axure and Sketch (preferred)

Competent in CSS & HTML (preferred)

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We also have an early careers network to support you if you’re in your first few years of your career.

We’ll also equip you with a benefits package that includes:

Competitive bonus

Save-as-you-earn scheme

Private Medical and Life Assurance

Enhanced contributory pension scheme

Colleague discount

Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme

Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.

You’ll work from our Support Centre in Watford, where our Marketing team are based, along with our other support functions. We recognise the value of bringing our teams together to collaborate, support each other and build on our amazing culture. We are also encouraging our teams to work flexibly, with a blend of remote / office working.

About Us:

Wickes is a multi-channel retailer operating in the home improvement market. With 50 years in industry, Wickes now generates revenue in excess of £1.6bn across 230 stores delivered by 8,000+ colleagues.

But it is the Wickes’ culture that is considered its best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.

Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this for