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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Professional Services Sales Leader should be a proven, passionate, strategic general manager of solution sales. This individual will lead and drive a regional team of Account Partners (AP), with several Senior Directors in their reporting line, ensuring bookings and revenue targets are achieved for Professional Services. The individual must be a strategic problem solver with outstanding strategic, enterprise, commercial, and cross-functional skills, they should demonstrate high energy, and have strong sales management and leadership experience.
This role requires a forward-thinking strategist who understands the profound impact of Generative AI, new platform tooling, and Agentforce solutions on customer digital transformation roadmaps. You will be responsible not only for meeting targets but for positioning our Professional Services as the essential partner for customers navigating the next wave of intelligent business applications. Success in this role hinges on outstanding strategic, commercial, cross-functional leadership, and a deep commitment to fostering a highly motivated, high-performing sales culture.
The leader will also be a valuable contributor to the Professional Services Sales (GTM) and product strategies, sharing customer insights and perspectives and aligning with Salesforce corporate objectives. Additionally, this individual should meet with C-level client executives on a regular basis and maintain strong relationships with internal peers in core sales, product, and operations to ensure client needs are being met. The primary measurements of success for this role will be on target achievement of services bookings and revenue and margin.
Responsibilities
- Deliver on bookings, revenue and margin targets, ensure organisational health and high customer satisfaction goals as a regional leader.
- Build, grow, lead and manage a team of qualified customer-focused Account partners to build long-lasting customer relationships and deliver customer business value
- Engage at the C-Level with customers and focus on consultative selling opportunities
- Build a strong relationship with the License Sales organisation and regional Alliances/Partner organisations that are instrumental to success and pipeline building
- Lead and coach direct reports in sales strategy, pipeline management, opportunity management and career planning/development.
- Help grow and maintain a healthy regional partner ecosystem to drive sales, technology adoption, and successful deployment of Salesforce
- Mentor and develop the entire services sales team which includes recruiting, hiring and training as needed.
- Conduct weekly forecast meetings and coach direct reports on strategies to drive closings and run the business. Monitor sales activity and track results
- Report on sales activity and forecast to Senior Sales Management
- Support other Geo RVPs and APs by participating in and leading new and existing C-level client meetings; engage corporate resources as required to clearly communicate Salesforce's solutions and generate business value for our customers
Required Qualifications & Skills
- Sales management and consultative selling experience at VP level (manager of sales managers), with a proven track record of leading a large team in a technology sales environment
- Proven track record of over-achieving quota (top 10-20% of company), in a similar enterprise software application firm or System Integrator selling subscription based products
- Demonstrated ability to develop and maintain C-level relationships where you are recognized as a trusted advisor
- Solid understanding and experience of CRM and AI
- Strong, demonstrated written and verbal communication skills. Excellent presentation and listening skills
- Highly collaborative and excels in a complex, matrixed environment
- Team player with strong interpersonal skills
- Ability to thrive in a fast-paced, unpredictable environment
- Strong customer references
- Degree or relevant work experience required
Leadership Qualities
- TRUST: Trust in leadership style, behaviour, with customers, partners and teams
- PASSION: Passionate about Customer Success
- BEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener and hands-on
- THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, great storyteller
- URGENCY: Ability to move fast and drive business value and results
- OHANA: Embodies Salesforce Values: A team player that everyone enjoys working with and has a generous heart
- ADAPTABLE: Excels in high levels of uncertainty and change
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and
be your best, and our AI agents accelerate your impact so you can
do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
