Ward Assistant, Ward 17
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An opportunity has arisen for enthusiastic, hardworking Ward Assistant to join our team in the Ward 17 - Urology acute and elective surgical Ward, which is a 28 bedded day case area.
This important role which will require you being able to work without direct supervision and respond to the changing needs of the unit on a daily basis.
This part-time role is 30 hours per week and can be worked over 4 or 5 days.
The work will include but not limited to the following:
Keeping the Urology ward clean and tidy
Ordering, serving and clearing away meals
Cleaning and maintenance of equipment
Managing patient property
Carry out infection control audits
Receiving visitors
Job description
When required greet patients and visitors to the area being mindful for good relationships between patients, staff and relatives.
Communicate effectively with other team members.
Work as part of the ward team to ensure the continual provision of the highest possible standards of service.
Communicate effectively with patients and carers, recognising their needs for alternative methods of communication.
Co-ordinate any special dietary requirements patients meals and ensure patients have access to information about the out of hours menu information and communicate with the Catering Department.
To liaise with maintenance staff to ensure that equipment is in working order.
Demonstrate how to use the bed head telephone and communication system, and ensure these are maintained in accordance with agreed protocols.
Handle individual patient requests as they arise.
Organise and update notice boards as appropriate.
Ensure written patient information is in date and given to patients when appropriate.
Maintain a high standard of personal behaviour and ensure effective communication with all members of the multidisciplinary team, patients carers and relatives.
Act as a point of contact for ward based volunteers, providing local induction and day to day guidance.
Person specification
Qualifications
Essential
- GCSE grade C or above in English Maths, or equivalent
Desirable
- NVQ or equivalent in relevant subject
- Basic Food Hygiene Certificate
Experience
Essential
- Previous experience in hospitality / customer facing or care environment
- Previous experience of working in a team.
Desirable
- Basic keyboard skills
- Knowledge of the NHS Standards of Cleanliness.
About the employer
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple: