1st Line IT Support Technician
Company
Location
Stockport, England, United Kingdom
Posted At
5/23/2025
Advertise with us by contacting: [email protected]
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Description
We are currently looking for a 1st Line IT Support Technician
A Little About Us
With over a century of engineering expertise and innovation, KNDS UK is a renowned world leader in rapidly deployable military bridging systems and a key partner in the UK MoD’s Boxer armoured vehicle programme.
We are proud of our heritage and our reputation of providing the highest quality engineering solutions for over 100 years. As a trusted partner to military customers around the world, our employees are the very heart of our company. We have a skilled and experienced workforce dedicated to achieving excellence in all areas of the business from Engineering to Project Management, Business Support to Operations.
About The Role…
As our business evolves, we are looking to strengthen our workforce with talented and motivated individuals across a range of disciplines to work from our Northwest Engineering Centre of Excellence and currently have this opportunity available:
The primary purpose of this role is to be the first point of contact for IT support requests across the organisation. Working closely with the 2nd Line Support Technician, you will be responsible for logging, prioritising, and resolving basic technical issues, while ensuring timely escalation of more complex problems.
Key Duties Include, But Are Not Limited To
Our ideal candidate will be able to demonstrate the following:
When you become part of the KNDS UK team, you will enjoy employee benefits such as:
If you are passionate about IT and eager to contribute to a thriving workplace environment, we encourage you to apply for this exciting opportunity.
We look forward to receiving your application!
Recruiters please note that we have a list of approved recruitment agency partners in place and we will contact agencies directly should we require support. Any unsolicited CV’s received via an agency will be accepted with thanks but without fee.
A Little About Us
With over a century of engineering expertise and innovation, KNDS UK is a renowned world leader in rapidly deployable military bridging systems and a key partner in the UK MoD’s Boxer armoured vehicle programme.
We are proud of our heritage and our reputation of providing the highest quality engineering solutions for over 100 years. As a trusted partner to military customers around the world, our employees are the very heart of our company. We have a skilled and experienced workforce dedicated to achieving excellence in all areas of the business from Engineering to Project Management, Business Support to Operations.
About The Role…
As our business evolves, we are looking to strengthen our workforce with talented and motivated individuals across a range of disciplines to work from our Northwest Engineering Centre of Excellence and currently have this opportunity available:
The primary purpose of this role is to be the first point of contact for IT support requests across the organisation. Working closely with the 2nd Line Support Technician, you will be responsible for logging, prioritising, and resolving basic technical issues, while ensuring timely escalation of more complex problems.
Key Duties Include, But Are Not Limited To
- Act as the first point of contact for all IT queries via phone, email, or ticketing system.
- Log, categorise, and prioritise support requests accurately in the service desk system.
- Provide first-line investigation and diagnosis of IT incidents and service requests.
- Troubleshoot and resolve basic hardware, software, printer, and connectivity issues.
- Set up and support user accounts, password resets, and access permissions.
- Install and configure approved software on user devices.
- Escalate unresolved incidents to 2nd Line Support in a timely and informative manner.
- Maintain clear communication with users on the progress of their support requests.
- Follow documented procedures and contribute to the development of support documentation and FAQs.
- Support onboarding and offboarding processes, including equipment setup and recovery.
- Assist with asset tracking and inventory of IT equipment.
Our ideal candidate will be able to demonstrate the following:
- Previous experience in a similar helpdesk or customer service role.
- Basic understanding of Windows desktop environments, Microsoft 365, and common business applications.
- Strong communication and interpersonal skills.
- Ability to remain calm under pressure and handle multiple support issues concurrently.
- Eagerness to learn and develop technical skills through training and day-to-day experience.
When you become part of the KNDS UK team, you will enjoy employee benefits such as:
- Competitive salary
- Attractive pension (4% employee contribution, 7% employer contribution)
- Half-day Friday
- Life assurance scheme
- Company sick pay scheme which increases with service
- Employee Assistance Programme
- Additional Holidays & other Long Service rewards
- Wellbeing initiatives, such as Free Fruit on Tuesday’s
- Cycle to work Scheme
- Free on-site car parking
- On-site electric vehicle charging points
If you are passionate about IT and eager to contribute to a thriving workplace environment, we encourage you to apply for this exciting opportunity.
We look forward to receiving your application!
Recruiters please note that we have a list of approved recruitment agency partners in place and we will contact agencies directly should we require support. Any unsolicited CV’s received via an agency will be accepted with thanks but without fee.
Advertise with us by contacting: [email protected]
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