1st Line Service Desk Engineer

Please note: As the role includes visiting customer sites in North London a full UK driving license would be preferred. This is an on-site role.

About Us:

Launched in July 2020, the Kerv Group is a next-generation ‘customer-first,

cloud-first’ provider, created to help customers achieve successful business

outcomes in a new digital era. We are undergoing an exciting period of

transformation and growth following the merger of five highly successful

organisations.

One of those organisations is Transform who provide innovative infrastructure

solutions and managed services. If you join us you will be part of a company

that is growing quickly in areas that are a focus for every business across the

globe. We are proud of the frank and honest relationships we have with our

clients and our continued ability to deliver what we say we will do.

About the role:

This is an exciting opportunity to join our energetic, dynamic and driven team

focused on improving user performance, mitigating risk and increasing business

agility.

Working directly under the Support Team Leader you will be responsible for

dealing with technical support requests from the client, the public, liaising

with other engineers and assisting with the maintenance of our client’s

infrastructure.

The position will involve providing onsite desk side support work for our client

supporting thin client environments, desktops, servers and network

equipment.

There may be a requirement to work outside of business hours to accommodate

customer requests or project deliverables, therefore we require engineers who

are willing to be flexible in this respect (remuneration is given for all out of

hours work).

Your Part to Play:

• Troubleshoot client support incidents, liaising with our clients over the phone, email, teams or on client site.
• This role requires your attendance on the client site(s) supporting customers accessing IT services (North London)
• Helping customers solve technical issues with their computers (hardware and software)
• Liaising directly with end users to resolve any problems, as directed by the Support Team Leader
• Logging technical support requests over the telephone, face to face or by email
• Using remote control tools and technologies to assist end users’ as required
• Documenting systems and procedures as implemented for and on behalf of our customers

All about you:

The position is very much customer facing and customer service skills and good

communication skills are essential together with helpdesk experience.

Your technical competence will ideally include the following technologies that

the support team cover:

• Azure Cloud – including Intune and autopilot
• Microsoft Hyper-V
• Microsoft OS (2012/2016/W7/W8/W10) including associated hardware
• Microsoft Exchange and Office 365
• Server Hardware and Software Network solutions including local area networks, wide area networks and associated hardware and technologies such as firewalls, routers, WIFI solutions and network switches and cabling Cloud backup solutions IT peripherals
• You must have an eye for detail, the ability to work independently and as part of a team, great documentation skills and the drive to progress your own learning and career.

You will live the Kerv values …

• Trust each other
• Care for the Customer
• Team is everything
• Spread good vibes

Benefits:

• Private Medical Insurance
• 25 Days Holiday + Bank Holidays in the UK
• Sick Pay
• Parental Leave
• Pension
• Employer Assistance Programme
• Training and Development provided
• Various Perks via Vitality Health App

At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.