2nd Line IT Support

IT Support Engineer – Desktop & Infrastructure (5+ yrs exp.)

Location: Aberdeen (Hybrid)

Setup: Daily rate contract inside IR35 through umbrella

Duration: Initial contract until 31st December 2025

We’re seeking an experienced IT Support Engineer to provide 1st and 2nd line support across desktops, laptops, AV/meeting room tech, printers, and business-critical applications. This is a hands-on role supporting Windows environments, but a broad understanding of LAN/WAN, server infrastructure, and network troubleshooting is essential for resolving complex issues and coordinating with 3rd line and global IT teams.

You will liaise with business users to interpret needs, offer training, and promote effective use of approved IT technologies, including Office 365, SharePoint, and mobile/remote access solutions. You’ll also support engineering applications, managing installation, licensing, and user queries in coordination with international support teams.

Key technologies include:

• Windows OS, Microsoft Office, Active Directory, O365, SharePoint, follow-me printing, and wireless LAN.
• Infrastructure and monitoring tools for servers, networks, and backups.
• Working knowledge of ticketing systems, issue escalation, and cross-functional collaboration.

Your responsibilities include maintaining documentation (asset inventories, support contracts), vendor coordination (e.g., RMA reporting), and ensuring compliance with global IT standards.

Requirements:

• 5+ years' experience in IT support within mid-to-large organisations.
• Strong communication and documentation skills.
• Microsoft certifications preferred.
• Basic knowledge of engineering/technical software.
• Proactive, analytical, and team-oriented.

If you're a solution-driven IT professional passionate about infrastructure, communication tech, and user support, we’d love to hear from you.