2nd Line Systems Specialist

2nd Line System Specialist

Bracknell (BRA01) - Onsite x5 days per week.

Our purpose is to make the world more sustainable by building trust in society through innovation. As an 2nd Line System Specialist you will contribute to this by providing excellent customer service and effective and efficient support.

Your role will involve raising and supporting technical escalations from the customer through the use of the service desk to ultimate resolution from a 1st and 2nd line perspective, escalating to the 3rd line team when applicable. You will work as part of a small 2nd line team providing direct support to the estate by monitoring live events.

Your transferable skills and experience:

• Windows 10
• ITSM Toolset – SCSM, SCCM, SCOM
• MS Office 2016
• VMWare desktop and server solutions
• Experience as a 2nd line engineer

Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in a service desk environment, this could be the next opportunity for you.

Please be aware that you will be joining the Defence Joint Service Centre (DJSC) which prides itself in delivering support to a wide range of customers and with differing requirements. As part of the DJSC’s offering we may require you to work on other accounts dependant on your skillset. This will be to support the wider DJSC and its aim to deliver excellent customer service and maintenance of the estates.

Your benefits:

• 25 Days annual leave plus public holidays (3 flexible)
• Pension – Double matching contributions of up to 10%
• Life assurance
• Companywide incentive plans
• Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
• Perks at work – employee discounts
• Employee assistance programme / virtual GP

Recruitment process

The recruitment process consists of a one stage interview.

We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email [email protected] if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion

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