Accommodation Manager

Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Flagship Group, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks.

We're all about our people and our customers. We live and breathe our values - Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service.

Are you passionate about making a difference in the housing sector? Flagship Group is seeking an experienced and dedicated Accommodation Manager to join our team at Tripos Court. Reporting to the Head of Market Lettings and Projects (Asset Management), you will play a crucial role in solving the housing crisis by maximising profits through effective and prudent estate/asset management while mitigating financial risks to the business.

In this role, you will provide an efficient and effective management service to all students, staff, and colleges. You will develop relationships with key partners to enhance the performance of our student portfolio and assist in reviewing the strategy for student accommodation. Your responsibilities will include ensuring outstanding customer service and the overall performance of the portfolio.

As an Accommodation Manager, you will have the opportunity to enhance your communication, administration, and customer service skills. You will build relationships both within and outside the business, expanding your knowledge of the student accommodation sector. This role will allow you to develop and enhance your skills in line with Flagship's values.

We are looking for someone with experience in delivering outstanding customer service and putting the customer first. You should be able to communicate effectively with staff, customers, and stakeholders, and possess strong interpersonal skills. Confidence in working to agreed performance measures and objectives is essential, as is proficiency in using all Microsoft Outlook packages.

The ideal candidate will have experience in line management, be able to manage budgets and clearly understand P&L as well as be educated to GCSE standard or hold a relevant NVQ, CIPD, CPP (or equivalent), or be working towards one of these qualifications.

In return for your hard work, we offer a competitive salary and a benefits package that includes:

• 25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.
• Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards
• Death in Service Benefit
• Company Sick Pay
• An agile working environment to achieve a healthy work/life balance

and that’s not all! We’re also proud to offer;

• Opportunities for development (including apprenticeships, our Academy, and various training options)
• Health and well-being programs and initiatives
• Empowerment (we give you the tools and systems to make the right decisions for resolving issues)
• A Leadership Team that inspires, develops, and supports you

Closing date: 21st January 2025.

Join Flagship Group and be part of a team that is committed to making a positive impact in the housing sector. Apply today to become our next Accommodation Manager and help us deliver outstanding service to our customers.

Please note we may offer the role prior to the close date if a successful candidate is identified.