Account Coordinator

Spanish Speaking Account Co-Ordinator GCB7 - Edinburgh

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

GPS Corporate Cards Client Services role is to build HSBC’s name by serving as a First Point of Contact for a designated portfolio of High value high / complexity HSBC corporate clients.

The role holder personally provides where possible and / or coordinates subject matter expert client service support to ensure client expectations are surpassed. Client engagement is by way of calls and or emailed enquiries. The role holder partners with HSBC colleagues within Sales, Relationship Management, Product Management and Operations to identify and deliver often customised differentiating competitive solutions which leverages HSBCs capabilities & geographic reach.

In this role, you will:

• Build & develop towards an SME level knowledge of relevant client products and services.
• Efficiently identify, problem solve, manage and resolve day to day queries from clients
• Identify win digital engagement opportunities and lead clients to realise such opportunities
• Contribute to the identification and management of new risks and issues as necessary, identifying and introducing service improvements to enhance client experience
• Establish & build excellent working relationships with HSBC stakeholders (Global Service, Sales, Product Management and IT)
• Manage complaints and escalations proactively recognising when problems should be shared / referred
• Achievement of time sensitive deadlines and quality standards
• Records management - Document work to enable accurate Management Information and data analysis
• The role includes significant time spent resolving client enquires received by telephone and or via email (for example Virtual card queries, expense management file feeds and large HSBC clients with smaller corporate card programmes)

To be successful in the role, you should meet the following requirements:

• Fluency in Spanish (both written and verbal) is strongly preferred.
• Previous experience in client facing roles is preferred.
• Be quick to learn, motivated and consistently proactive to achieve agreed objectives and deliver outstanding customer service.
• Proven Microsoft Packages skills are essential with experience in Browser Main Menu and ECHAMPS experience being advantageous
• Strong attention to detail, time management and prioritisation skills are essential to ensure deadlines are met.
• The ability to solve problems, take ownership of key issues and timely informed decisions is a must, able to overcome challenges to deliver successful outcomes
• Ability to work productively with multidisciplined teams (ie Product, Sales and Account Management)
• High quality written & verbal communication skills to build trust in face-to-face contact is essential

This is a hybrid position with the base location for this role being Lochside Way, Edinburgh and will require 2-3 days per week office presence. It is important that the successful applicant is within an easily commutable distance of HSBC Lochside Way office.

For queries relating to the role, please contact the Hiring Manager : [email protected]

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500