Account Manager

Reports to: Sales Manager

Location: Manchester (Hybrid)

About the job

Escode, a global leader in software escrow solutions and part of NCC Group, is dedicated to protecting businesses from unforeseen disruptions. We ensure that business-critical software applications and source code are safe, secure, and always available. As a trusted intermediary for some of the world’s best-known brands, we safeguard access to vital code and digital assets, ensuring business continuity and the protection of software investments.

With over 40 years of experience, Escode pioneered the software escrow category in 1988, recognizing the growing technology dependence of businesses and the need for a safety mechanism. We are proud to set industry standards and shape its direction, providing unparalleled expertise and reliability. Learn more about Escode: https://www.escode.com/

Role Purpose: As a Account Manager within our core sales division, you will be responsible for selling solutions to our larger client base provided by Software Resilience.

Your focus is to secure revenue growth by selling to your account base (up to 50 parent accounts), focusing on building long-term, sustainable relationships. As a Key Account Manager you will be focused on strengthening and building out existing relationships, securing new contacts within your clients, uncovering critical software applications – both cloud and on-premise, aligning client strategy with our own initiatives and presenting the desired solution to key decision makers.

Key responsibilities

The Role

• Deliver solutions to our larger customers – working in partnership in order to identify opportunities to grow revenues – this will include senior business contacts across an ExCom.
• Scheduling discovery calls on a weekly basis with key stakeholders within your account base to understand business strategy and business continuity plans for key third party applications.
• Uncover new business opportunity to create pipeline, qualify opportunities, close business, and support revenue growth for NCC Group.
• Where required, target new prospective contacts in key verticals to grow your own account base.
• Develop account plans to ensure revenue growth within your account base to maximise opportunities. To be present to members within the sales management team on a pre-agreed basis.
• Achieve defined set targets and KPI’s and proactively report accurate revenue forecasts to your line manager.
• Utilise business systems including CRM (Salesforce.com) to plan your business accordingly.
• Ensure the data within the CRM is always accurate and up to date.
• Collaborate with teams such as Technical Delivery, Contracts, Legal and Finance to ensure we provide excellent service to our clients.
• Utilise our marketing resources to enhance engagement with your portfolio of accounts.

Behaviours

• Able to impact and influence at all levels including key board members.
• Able to leverage group resources in order to create compelling solutions to our larger client account base.
• Excellent communicator at all levels – Written and verbal Able to effectively create and structure communications with a view to generate opportunities and build relationships.
• Capable of gaining an understanding of a client’s business strategy and articulating value propositions aligned to their organisation.
• Expert in sales forecasting and account planning
• Demonstrates integrity and follows rules of engagement
• Enthusiastic self-motivator
• Effective team player IT literate – CRM, Microsoft Excel, Teams, and Outlook
• Experience in a recognised sales training/methodology discipline for account planning and sales cycle management
• Strong business acumen – ability to uncover the business issues that organisations face and articulate how NCC value propositions can address these challenges
• The ability to work towards various key performance indicators that support the go-to-market strategy.

Desirable

• Knowledge and understanding of the technology, software, and cloud industry.
• Knowledge of key verticals such as finance, energy etc.
• Proficient in using LinkedIn as a method of engaging with existing and prospective customers within your base.

About your application

We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles. If you do not want us to retain your details, please email [email protected]. All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage. https://www.nccgroupplc.com/media/mjhmbcmj/candidate-privacy-notice-261023.pdf