Account Manager

The Home, United Kingdom

12/6/2024

At MHR, our employees are central to our success and play a key role in helping customers achieve sustainable high performance. With a team of over 900 professionals, we work to make things flow smoothly, whether it's for large organisations or individual employees. As businesses face rapid changes in the world of work, our team is here to help them adapt and thrive. 

By focusing on the core needs of efficiency, productivity, growth, and impact, our employees use their expertise to deliver real solutions through our People and Finance platform. This system, which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time.

With over 40 years of experience behind us, MHR’s track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication—all of which we pass on to our customers. 

MHR is more than just a place to work; it’s a platform for empowerment. Joining us means bringing innovation, technology, and teamwork seamlessly removes obstacles, enhances your skills, and allow you to focus on what’s most important to you- work that matters.

With us, you’ll grow, find your flow, and make a lasting difference in your career, your team, and your impact. 

We are seeking to grow our Account Management team and require individuals who will be accountable for fostering growth from our medium enterprise clients. Your role will involve recognising and collaborating with key stakeholders within the customer's organisation to maximise opportunities and deliver value. We require someone with a proven track record of selling cloud software, ideally in HR, Payroll, and/or Finance, as well as the ability to sell business value to finance and business stakeholders using ROI and TCO models.

Responsibilities

• Establish relationships with the leadership team of customers and gain insight into the internal and external factors affecting their business.
• Present MHR's strategy to the customer leadership team.
• Collaborate with customers and internal teams to create a shared vision for the future, outlining the value that MHR will provide.
• Generate leads, build a pipeline, and sell MHR solutions.
• Engage with potential customers at the director level, highlighting MHR's strategic value proposition and driving deals to close.
• Use Salesforce to document daily activities and track performance.
• Ensure that all customers are willing to serve as references. Visit customers every 90 days.
• Work with the Customer Success team to address any escalations and ensure that customers are deriving value from their investment in MHR.
• Demonstrate a strong understanding of MHR's product and service offerings.
  
  

Key Skills

• Demonstrate a proven track record of establishing relationships and selling to director-level stakeholders.
• Achieve consistent success in meeting sales and customer satisfaction goals.
• Possess experience in account planning and contract management.
• Use ROI and TCO models to sell business value to Finance and Business stakeholders, rather than focusing solely on features and functions.
• Possess strong skills in discovery, planning, and closing sales.
• Be adept at handling objections from customers.
• Possess exceptional communication skills.
• Demonstrate a successful track record of selling cloud software, with a preference for experience in HR, Payroll, and/or Finance.
• Display empathy and the ability to engage with individuals at all levels within an organization.
• Focus strongly on building relationships and working effectively within a team-selling environment.
• Possess excellent discovery skills.
• Be knowledgeable in technology, including cloud platforms, integration, and analytics.
  
  

Benefits To Support You Personally And Professionally

Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:

• Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
• 24/7 access to a GP through SmartHealth for you and your family, confidential mental health support, and paid sick leave
• Ability to purchase or sell additional holiday days beyond the standard 25 days and bank holidays
• Monthly employee recognition program and departmental awards
• Referral bonus scheme of up to £2,000
• Employee-led social events such as running clubs, football teams, book clubs, and bake-offs
• On-site subsidised restaurants offering a variety of fresh meals daily
• Opt-in benefits schemes such as private medical insurance and dental coverage
  
  

We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.