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Based at our depot in Bristol, you will be responsible for maximising revenue and profit targets through effective telephone-based account management of an allocated portfolio of customers.
Responsibilities Include
With an established workforce which supports an inclusive and diverse organisation, we are deeply committed to equal opportunities for our existing and prospective employees and recognise that our people are our greatest asset.
- Conducting outbound calls to your assigned portfolio customers to ensure maximum account growth and capture any available opportunities.
- Recording activity to ensure customer contact data and level of influence is up to date.
- Participating in pre-defined outbound calling campaigns to generate sales leads.
- Being the primary point of contact for an allocated portfolio of customers, and achieving profitable growth targets in line with budget requirements.
- Coordinating with internal stakeholders regarding machine exchanges and site moves from an order taking/changes perspective
- The ideal candidate will have/be:
- Passionate and willing to go the extra mile to do a good job, with a "can do" attitude.
- Ability to conduct customer needs analysis using different questioning and listening techniques.
- Able to balance a customer-oriented and a results-driven approach.
- Excellent telephone manner with the ability to keep calm under pressure.
- Ability to establish credibility, act decisively, but able to recognise and support preferences and priorities of the customer.
- Strong verbal and written communication skills.
- Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need.
