Account Manager

About Playtech

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging and entertaining gaming experience.

Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry.

Read more about who we are and what we do here: www.playtechpeople.com

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices.

Ready to level up your career?

Playtech’s land-based gaming unit is looking for a talented Account Manager to join our team. You’ll be responsible for managing relationships with a portfolio of global customers, including tier-one operators, ensuring their ongoing satisfaction and commercial success with our Neon Casino Management System.

While we offer flexible and hybrid working options, there is a strong preference for candidates based in or willing to work from our Manchester office, just two stops from Victoria Station.

Travel will be expected — and even encouraged — as part of the role, including visits to customer sites, events, and international offices.

Your influential mission. You will…

• Manage relationships with allocated customers (including tier-one accounts).
• Maximise revenue from allocated customer accounts.
• Record, forecast and justify revenue from allocated accounts.
• Ensure and measure customer satisfaction.
• Escalate customer issues to the relevant internal teams and provide resolution updates where needed.
• Process customer change requests through the defined process.
• Identify new commercial opportunities and pass leads to the new business team.
• Feed into the product management process with feedback from customers.

Components for success. You…

• Have a very good understanding of casino operations, Neon CMS, and/or systems technology. Multiple combinations of these skills shall be considered.
• Demonstrate proven ability to manage customer relationships effectively through interaction from time to time at the C-Level.
• Are experienced in maintaining and delivering against structured customer account plans.
• Excel at prioritising tasks and managing multiple activities simultaneously.
• Are fluent in French (spoken and written). This will be considered a significant advantage; additional language skills are a bonus, and we'd love to hear about them.

You’ll get extra points for…

• Experience working in the gaming industry on either the supplier or operational side.
• Familiarity with software implementation or customer onboarding processes.
• Experience using CRM systems and data-driven customer engagement.
• Strong written and verbal communication skills, including reporting and presenting to senior stakeholders.

Thrive in a culture that values…

• Empowerment, support, and mentoring.
• Constant learning and self-development.
• An active lifestyle and mental well-being.
• Fun company events and international collaboration.

HOW TO APPLY?

Alongside your CV, please include a short motivation letter outlining your interest in the Account Manager role and relevant experience. You can write this in the message field on the application page.

Playtech is proud to be an equal opportunities employer. We value differences and strive to create an inclusive environment where everyone can thrive and be their authentic selves.