Reward

Account Manager

Company
Location
London, England, United Kingdom
Posted At
11/22/2024
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Description

Department: Retail Partnerships

Location: London

Description

You'll engage in a variety of responsibilities for retail clients and provide a retail perspective when working closely with all Reward departments – from Data and Insight to Product Management. Responsibilities include: managing client relationships; delivering strategic campaigns to drive profitable incremental sales to retailers, managing data insight projects and presenting on retailer performance to clients across a range of retail sectors.

Key Responsibilities

1. Client Relationship Management

  • Build strong relationships with household brands and deliver an exciting product; Card Linked Offers (CLO)

  • Exciting opportunity to build a small portfolio of your own key accounts ensuring their needs are met whilst providing support with your Partnership Lead on top tier accounts

  • Serve as the primary point of contact for assigned clients building and maintaining strong long-lasting relationships

  • Understand client business objectives, needs and challenges to provide tailored solutions and support


2. Onboarding and Implementation
  • Manage the onboarding process for new clients ensuring a smooth transition and successful implementation of product and services
3. Strategic Planning and Growth

  • Develop and execute strategic account plans to achieve client objectives and drive business growth

  • Identify opportunities for upselling and cross selling additional products and services to existing clients


4. Performance Monitoring and Reporting

  • Monitor and analyse account performance providing regular reports on progress challenges and opportunities

  • Conduct regular reviews with clients to ensure their needs are being met and to address any concerns


5. Contract Management

  • Manage contract renewals and negotiations ensuring all terms are met and clients are informed of any changes

  • Ensure contracts are up to date and accurately reflect the terms agreed upon with clients


6. Issue resolution

  • Address and resolve any client issues or complaints quickly and effectively

  • Proactively identify potential problems and implement solutions to prevent them


7. Market and Industry Knowledge

  • Stay informed about industry trends, market conditions and competitors to provide client with relevant insights and advice

  • Have a great understanding of the advertising, loyalty, performance marketing and digital media space


8. Cross Team Support

  • Provide support with key tasks such as management of customer queries or forecasting for the wider team

  • Execute on recurring tasks such as weekly reporting or quarterly insights for a wider range of retail clients



Skills Knowledge and Expertise


  • Account management experience, with a history of exceeding lead targets

  • Strong communication skills via phone and email

  • Proven creative problem-solving approach and strong analytical skills

  • Strong desire and ability to move up within a sales organization

  • Proficiency with CRM software

  • Solid understanding of the advertising, loyalty, performance marketing / digital media space

  • A motivated self-starter; problem solver, enjoys creating something new with the ability to seek out opportunities

  • A convincing and influential communicator. Bright, quick thinking and self-confident.

  • Tight organisational and time management skills

  • Great business sense and the ability to work to budgets

  • Great team player

  • Energy and passion for the digital marketing space

  • Sociable and trustworthy

  • Excellent written and spoken English



Benefits


  • Annual Leave: 25 days + bank holidays

  • Ability to buy and sell holiday days as well as the ability to bank days (tenure dependent)

  • Flexible working options: we are operating a hybrid working model with 3 days a week from the office

  • Pension: Hargreaves Lansdown – 6% matched contribution

  • Employee share scheme

  • Generous family friendly cover

  • Private healthcare - Bupa

  • Income protection

  • Critical illness cover

  • Life insurance cover

  • Dental cover

  • Optical cover

  • Yulife app for access to employee wellbeing and discounts

  • Perks at Work, cashback/discount shopping site

  • Employee referral scheme

  • Salary sacrifice program which includes cycle to work scheme, electric car scheme and season ticket loans

  • Volunteering program

  • Company events i.e. Christmas party, all-company event and other social/hosted events during the year (we have an active social committee!)

  • Team socials
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Please contact: hello@huntukvisasponsors.com
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