Account Manager

Hours: 37.5 hours per week, Monday to Friday

Location: Hybrid working with 3 days a week in either our VHQ in Crawley or our Clients offices. Please note the working week must include a Tuesday at our VHQ.

Contract: Permanent

Closing Date: Sunday, 4th May 2025

In a nutshell

Virgin Atlantic Airways, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we're harnessing our spirit of entrepreneurship and innovation to challenge the status quo.

In this exciting role as Account Manager, you'll be responsible for identifying areas for strategic improvement to drive the development of the Global TMC accounts for Virgin Atlantic and our JV partner airlines. You'll support the UK TMC account team in driving value from managed account portfolios, working with the Market Development Team and Operational Analysts in Sales Excellence to identify business development opportunities and training needs.

Day to day

• Deliver Partner Engagement plans in partnership with the field-based sales teams across the UK and Europe.
• Develop and deliver training content to engage and educate key accounts on business priorities, new routes, products, or services.
• Work with new prospects and existing customers to generate growth, driving new corporate and SME opportunities through focused selling techniques.
• Extract value from CRM and own the business development account engagement activities within Salesforce.

About you

Do you have proven experience in a sales or client-based commercial function? Do you have excellent analysis-led decision making? Then this could be the role for you!

Alongside the above, we're looking for the following:

• Innate commercial awareness, with proven experience in a commercial department.
• Solid numeracy skills with a desire to get to know data better.
• Excellent written and oral communication skills – strong public speaker.
• Solid relationship and stakeholder management skills.
• Customer-centric mindset and proven B2B experience.
• Travel industry background and knowledge of Virgin Atlantic products and services is preferred.
• Training writing and delivery experience, and robust planning experience preferred.

Does the above sound like you? Are you excited to join us on our 'Most Loved' and 'Sustainably Profitable' journey? Then we'd love to hear from you!

Our recipe for leadership

At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here

Be yourself

Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to s