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Role Overview:
Andron FM is one of the UK’s largest independent Facilities Management companies, providing bespoke soft service solutions to a wide array of prestigious clients nationwide. As a dynamic, family-owned organisation we are looking for a candidate as excited as we are to help forge Andron’s future.
Due to our continued growth, we have an opportunity for an experienced Cleaning Account Manager to take accountability for delivering on site services and operational management for cleaning services, across a number of Retail Shopping Centres based around Scotland.
Your role will manage the operation of all services delivered on the account. You will work closely with the account management team to ensure the efficient operation of these sites.
This will involve liaising closely with the customer to ensure that the services are meeting their requirements and constantly looking for ways to improve the service.
The role will be predominantly Monday to Friday with the possibility of early mornings, late nights and weekend working as required, to meet the needs of the business and its clients. Travelling will also be required to conduct the role.
Key Duties and Responsibilities:
- The management of the operational delivery of soft services across a number of client sites, ensuring outstanding service delivery at all times and exceeding Andron FM targets.
- Comprehensive knowledge of the delivery of Cleaning, Facilities Management and its challenges.
- Performance management across teams, reporting and monitoring performance.
- Financial management to ensure control of spending and budgets.
- Effectively manage the Andron account team and supply chain partners to ensure that exemplary facilities services are provided at sites.
- Undertake regular client meetings and report back via agreed templates.
- Ensure highest levels of Health and Safety are achieved across sites.
- Directly manage Site managers and inspire, motivate and lead the team to always achieve high performance
- Monitor training needs and identify skills gaps to ensure continuous improvements.
- Foster a culture of Excellence and continuous improvements.
- Ensure strong client relationships are developed and maintained, allowing growth opportunities.
- Build relationships with local agencies, clients and colleagues.
- Create monthly client reports using Microsoft PowerPoint.
- Look at ways to increase efficiency and provide our clients with value.
Person Specification:
- Good communication and interpersonal skills.
- Strong leadership skills with the ability to motivate and guide your team.
- Cleaning Operations Management experience of large and diverse site service delivery teams.
- Excellent relationship builder with clients.
- IT literate and financially astute.
- Broad knowledge of multiple service contracts.
- IOSH or NEBOSH certificate or equivalent would be an advantage.
- Must be able to work on own initiative with a proactive and flexible attitude.
- Ability to multitask, prioritise and meet deadlines.
- Experience in the same or similar role.
- Experience of managing change.
Benefits Include:
- One paid volunteering day a year for a charitable cause of your choice.
- Opportunity for internal career progression.
- 25 days annual leave + 8 public holidays per annum.
- Flexible working arrangements.
- Competitive Salary.
- Company Vehicle & Fuel Card (100% Electric).
- Required IT provided.
Reports to: Regional Manager
Hours: 40 hours per week, 5 days over 7 days.
Salary: £40,000 - £42,000
