Account Manager Client Success

• Hybrid working – 3 days a week from the Edinburgh Park office and 2 from home
• Retain, grow and manage a well-established customer base across Scotland
• Join a supportive, friendly and nurturing team and culture

About Pulsant

:Pulsant is a leading UK infrastructure provider, offering innovative edge infrastructure solutions through our PlatformEdge. With 12 strategically located data centres and a dedicated team of over 300 professionals, we support 1000+ clients with cloud, connectivity, and compute services across the UK

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The Rol

e:As a Client Success Account Manager, you'll manage and grow a portfolio of around 30 established clients across Scotland, driving retention, growth, and client satisfaction to meet sales targets. Reporting to the Head of Sales for Scotland and as part of a small close-knit team, you'll be supported by cross functional teams such as Sales Operations, Client Service Management, Product and Deliver

y.
What You’ll

• Do:Drive growth in sales and retention within existing client accoun
• ts.Create upsell and cross-sell strategies leveraging our PlatformEdge capabilities to meet / exceed monthly sales targe
• ts.Collaborate with internal teams to support clients and ensure smooth service delive
• ry.Provide weekly AOV and Contract Bank churn forecasts, with defined close plans/mitigation activities stepping through the timelines associated to each sales st

age
What We’re Looking

• For:Proven experience in B2B account management, retention, and growth in tech services or softw
• are.Ability to manage multiple accounts, including complex renew
• als.Strong knowledge of Scotland's tech indus
• try.A team player with a hands-on approach and a track record of exceeding targ

ets.
Why join Pul

• sant:Supportive work environment with a focus on career growth, development, work life balance and well-b
• eing.A friendly, family-like atmosphere where almost half of employees have been with Pulsant for 5+
• yearsBenefits include hybrid working, pension, private healthcare, cycle to work scheme, free breakfast and snacks, Udemy license and

more.
To hear more about working at Pulsant chec

k out:pulsant.com/c

areerslinkedin.com/company/pulsant-limited

/life/Search @lifeatpulsant on LinkedIn and Ins

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Pulsant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our people. If you require reasonable accommodation to participate in the job application or interview process, please reach out to us by email: careers@puls