Account Manager (Consumer)

London, England, United Kingdom

1/16/2025

This role is essential to ensure that client account teams run smoothly, and campaigns/press offices are managed effectively for clients.

Ultimately, we’re looking for you to be enthusiastic and proactive in:

• Having a 360-degree awareness of what’s happening across your client accounts, ensuring that all work is moving forward in a timely fashion, and within budget
• Taking responsibility for a weekly work planner and ensuring that everyone is clear on their responsibilities and delivery deadlines
• Having a deep understanding of the client, its products/services, its competitors and its category – and the relevant media sector. Knowing more than your client is the dream!
• Helping to craft and edit the team’s work to ensure its as client ready as possible for senior team to review
• Work closely with the junior team, motivating, coaching and supporting them, whilst keeping them accountable for their given actions
• Taking responsibility for coverage KPIs, ensuring the team is focussed and on track to deliver within the campaign timeframe
• Being able to manage and motivate yourself and the team to power through actions, and be proactive in suggesting ways to continually improve ways of working
• Providing seamless support to your Account Directors / Senior Account Managers where needed. In general, being as helpful as possible in managing the account and junior members
  
  

Skills & Experience

These are the types of things we’re looking for in candidates:

• Excellent writing skills, with the ability to adapt writing to suit different audiences
• Great attention to detail, must be able to spot spelling mistakes or grammatical errors
• Passion for media relations across a variety of sectors e.g. national news, consumer lifestyle, regional, parenting etc. with great media contacts
• Tenacious approach to media sell-ins with experience drafting media strategies and sell-in plans, managing sell-ins and driving media outreach. The candidate will have an excellent understanding of the media landscape
• Experience working with talent/ influencers / their agents including the briefing process
• Good understanding of the influencer landscape and influencer marketing channels
• Aptitude for building client relations that comes from experience being client-facing – including an understanding of how to manage tricky client situations
• Good communications and interpersonal skills at every level, and a high regard for confidentiality when needed
• Creative thinking skills to identify proactive ideas, newsjacking opportunities, press office tactics and influencer activations. The candidate will also proactively contribute to brainstorms for bigger campaign activations/ ideation
• Great organisational skills, being able to juggle lots of different actions day-to-day across varying accounts
• Strong IT skills across Microsoft Outlook, Word, Excel and Powerpoint – we use MacBooks at Tin Man
• Experience working on both big, multi-layered brand campaigns as well as running press offices. Experience with news generation campaigns is preferable (including crafting research questions, managing radio days)
• Agency environments can be fast-paced and full-on, so the ability to work well under pressure and previous experience working in a fast-paced, agency environment (or similar) is essential
• Essentially, we’re looking for someone smart, organised and driven - with a proactive attitude who is not afraid to roll their sleeves up and get stuck in