Admin Supervisor

We are hiring! We are looking to recruit an Admin Supervisor to join the Stock Control team within the Multi-Channel Fulfilment Centre. Primarily working core office hours, on site Monday - Friday either 8-4 or 9-5 we are looking to recruit an Admin Supervisor to manage all Admin processes.

Key Responsibilities:

• Supervise and manage all members of the Admin department across the 24 hour MCFC operation
• Review, create and identify opportunities to implement processes to improve efficiency and effectiveness of the Admin department.
• Ensure 100% compliance with operational procedures, tasks and responsibilities
• Develop and maintain departmental documentation, including standard operating procedures and work instructions.
• Provide training and support to staff to ensure they have the necessary skills to perform their job functions effectively.
• Oversee the remedial function within the department with clear guidelines around refunds and resends
• Act as a point of escalation for the team when dealing with Customer Service queries
• Support the customer returns process including stock write on’s, discrepancy reporting, raising of claims, appeals, liaising with 3PL’s & Customer Service
• Develop a highly motivated team of potential leaders by encouraging open communication and holding regular briefing sessions and chairing minuted operational meetings as required.
• Identify opportunities for improvements across the MCFC admin operation with a specific focus on the admin processes making improvements in colleague engagement and customer satisfaction.

What Are We Looking For?

• Able to confidently communicate across all levels including key external relationships
• PC literate including building data reports and analysing the data to support decision making and continuous improvement initiatives.
• Adaptable, organised, time critical decision maker, strong forward planning skills.
• Thrives as being part of a team but also capable of working proficiently as an individual
• Be able to prioritise jobs and adjust workload as needed.

You will be willing to work flexible hours and support implementation of change throughout the operation. You will have the capability to influence and communicate with all levels within the business.

What can we offer you:

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us.

We’ll also equip you with a benefits package that includes

• Save-as-you-earn scheme
• Contributory pension scheme
• Colleague discount
• Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme

Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.

By giving you the support you need to do well at work, and the flexibility to make life work for you. We are giving you a career that doesn’t put your life on hold. Where you can be yourself, do your best work, and make a positive difference every day.

We recognise the value of bringing our teams together to collaborate, support each other and build on our amazing culture. We are also encouraging our teams to work flexibly, with a blend of remote / office working.

About Us:

Wickes is a multi-channel retailer operating in the home improvement market. With 50 years in industry, Wickes now generates revenue in excess of £1.6bn across 230 stores delivered by 8,000+ colleagues.

But it is the Wickes culture that we are really proud of. It's a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.