Administration Assistant
Company
Location
Blackpool, England, United Kingdom
Posted At
4/17/2025
Advertise with us by contacting: [email protected]
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with FCMS (NW) Ltd. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
Job Summary
Welcome to FCMS!
We are looking for an enthusiastic and professional Administration Assistant to work as part of Compass Medical Practiceteam providing administrative and telephony support services for patients who have been excluded from mainstream GP Practices. The role involves working closely with the Practice Manager to ensure all areas of the service are implemented each day.
Many of the Compass Medical Practice patients experience a wide range of challenges and many face multiple disadvantages. Personal resilience and a trauma informed approach are essential in this role.
Compass Medical Practice provides a remote reception service therefore the main patient contact is via the phone, email or E-Consult.
Main duties of the job
The role involves a range of tasks including answering the phone, arranging appointments, handling patient data e.g. redacting information, processing Subject Access Requests, maintaining accurate notes on the computerised Patient Administration System EMIS, liaising with a range of health care professions across different locations in the North of England, booking patient facing venues, and supporting the Compass Medical Practice clinicians.
About Us
The ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services.
Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do.
Date posted
15 April 2025
Pay scheme
Other
Salary
£12.45 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
U0051-25-0048
Job locations
Newfield House
Vicarage Lane
Blackpool
Lancashire
FY4 4EW
Job Description
Job responsibilities
The Post Holder Will
Call handing which includes calls with patients, professionals and external organisations, utilising the patient telephone scripts to manage own wellbeing and to support appropriate patient boundaries
Complete QoF information as part of the call handling process
Complete an E-Consult triage with all patients presenting with a clinical need
Use EMIS to book patient appointments, record information, complete patient related tasks and update patient records utilising EMIS templates when applicable
Referrals to secondary care services via ERS or paper (dependent upon locality)
Add any referral updates to the referral diary
Follow practice processes for all relevant areas of work
Liaise with a range of health care professionals both internal and external
Record information on IT systems, spreadsheets and paper records where needed
Undertake a wide range of admin duties including printing, photocopying, scanning, processing information and requests
Undertake clinic preparation to support the face-to-face appointments
Undertake patient registrations and deductions in EMIS, to include GP2GP, for services within the Complex Lives Business Unit
Inputting data onto the computer systems, setting up computer diaries
Contribute to data collection for patient 6-monthly reviews
Maintain a clean and confidential workplace
Adhere to policies and procedures of the company and keep up to date with any changes
Work with the management team to update patient risk assessments e.g. raising any safety concerns, and supporting with any updates for urgent appointments
Under guidance from the service coordinator, coordinate appointments, arrange venues and liaise with the Patient Liaison Officers
Complete mandatory training
To comply with all Health & Safety processes including signing in and out of Newfield House and signing in and out other locations as per the relevant organisational policies and procedures
Attend the daily huddle (when on duty)
Comments, compliments, complaints and Subject Access Requests
Log any Subject Access Requests, SAR, on the spreadsheet in the Y Drive and follow the SAR process through to completion. Add all new SAR requests and updates to the next working day huddle
Log any complaints on the spreadsheet in the Y Drive and complete the start of the template in EMIS
Log requests for management call-backs in the EMIS appointment diary
Educational
The Post Holder Is Required To
follow safe working practices and to comply at all times with local Safety Policies and Procedures
ensure confidentiality on all matters relating to patients and information obtained during the course of employment and not to release such information to anyone other than those acting in an official capacity as instructed
maintain good relationships with other members of the staff team across all disciplines
contribute to the identification of own training needs and participate in relevant in-service training
attend staff meetings and training as required
attend and contribute to appraisal meetings
Confidentiality
In the course of your duties, you may have access to confidential information about patients, staff or health service business. On no account must such information be divulged to anyone who is not authorised to receive it. Confidentiality of information must be preserved at all times whether at or away from work. FCMS has in place a Whistle-blowers Policy for staff wishing to express concerns. Where possible, ensure all patient identifiable information is electronic and secure.
Data Protection Act, 1998
Carry out any requirements within the duties applicable to the Data Protection Act, 1998
Health And Safety at Work Act, 1974
Observe all responsibilities and carry out all duties, whether general to all employees or specific to the post, relating to Health and Safety in accordance with the Practice and Departmental Safety Policies and any statutory requirements.
Clinical & Corporate Governance/Quality Assurance
All employees are expected to comply with the clinical and corporate governance arrangements of FCMS. Every employee is personally responsible for the quality of the work, and standard of care, which they individually provide. It is their duty to seek to attain the highest standards achievable both individually and collectively within their knowledge, skills and resources available to them.
Outside Employment/Outside Interests
If you have other work or outside interests, this must not conflict with your duties and responsibilities of your attendance for work as an employee of FCMS.
Working Time Directive
You are required to comply with the regulations governing working time and to any locally agreed associated arrangements.
All staff are entitled to a paid 20-minute break, per six hours worked. For shifts in excess of six hours, a 30-minute, unpaid break, must be taken.
Harassment And Bullying
The Complex Lives Business Unit condemns all forms of harassment and bullying and is actively seeking to promote a workplace where employees are treated with dignity, respect and without bias.
Equal Opportunities
In all the foregoing text any reference to one gender whether direct or implied equally includes the opposite gender unless specifically stated to be otherwise.
No Smoking Policy
FCMS has a no smoking policy
Disability Confident Employer- As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy
This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).
The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.
This Job Description will be periodically reviewed in light of developing work requirements. The management team may also ask for other duties to be carried out to the benefit of the organisation.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Responsibilities
Job description Job responsibilities
The post holder is required to:
follow safe working practices and to comply at all times with local Safety Policies and Procedures
ensure confidentiality on all matters relating to patients and information obtained during the course of employment and not to release such information to anyone other than those acting in an official capacity as instructed
maintain good relationships with other members of the staff team across all disciplines
contribute to the identification of own training needs and participate in relevant in-service training
attend staff meetings and training as required
attend and contribute to appraisal meetings
Confidentiality
In the course of your duties, you may have access to confidential information about patients, staff or health service business. On no account must such information be divulged to anyone who is not authorised to receive it. Confidentiality of information must be preserved at all times whether at or away from work. FCMS has in place a Whistle-blowers Policy for staff wishing to express concerns. Where possible, ensure all patient identifiable information is electronic and secure.
Data Protection Act, 1998
Carry out any requirements within the duties applicable to the Data Protection Act, 1998
Health And Safety at Work Act, 1974
Observe all responsibilities and carry out all duties, whether general to all employees or specific to the post, relating to Health and Safety in accordance with the Practice and Departmental Safety Policies and any statutory requirements.
Clinical & Corporate Governance/Quality Assurance
All employees are expected to comply with the clinical and corporate governance arrangements of FCMS. Every employee is personally responsible for the quality of the work, and standard of care, which they individually provide. It is their duty to seek to attain the highest standards achievable both individually and collectively within their knowledge, skills and resources available to them.
Outside Employment/Outside Interests
If you have other work or outside interests, this must not conflict with your duties and responsibilities of your attendance for work as an employee of FCMS.
Working Time Directive
You are required to comply with the regulations governing working time and to any locally agreed associated arrangements.
All staff are entitled to a paid 20-minute break, per six hours worked. For shifts in excess of six hours, a 30-minute, unpaid break, must be taken.
Harassment And Bullying
The Complex Lives Business Unit condemns all forms of harassment and bullying and is actively seeking to promote a workplace where employees are treated with dignity, respect and without bias.
Equal Opportunities
In all the foregoing text any reference to one gender whether direct or implied equally includes the opposite gender unless specifically stated to be otherwise.
No Smoking Policy
FCMS has a no smoking policy
Disability Confident Employer- As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy
This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).
The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.
This Job Description will be periodically reviewed in light of developing work requirements. The management team may also ask for other duties to be carried out to the benefit of the organisation.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Person Specification
Other Essential
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
FCMS
Address
Newfield House
Vicarage Lane
Blackpool
Lancashire
FY4 4EW
Employer's website
http://www.fcms-nw.co.uk/ (Opens in a new tab)
Welcome to FCMS!
We are looking for an enthusiastic and professional Administration Assistant to work as part of Compass Medical Practiceteam providing administrative and telephony support services for patients who have been excluded from mainstream GP Practices. The role involves working closely with the Practice Manager to ensure all areas of the service are implemented each day.
Many of the Compass Medical Practice patients experience a wide range of challenges and many face multiple disadvantages. Personal resilience and a trauma informed approach are essential in this role.
Compass Medical Practice provides a remote reception service therefore the main patient contact is via the phone, email or E-Consult.
Main duties of the job
The role involves a range of tasks including answering the phone, arranging appointments, handling patient data e.g. redacting information, processing Subject Access Requests, maintaining accurate notes on the computerised Patient Administration System EMIS, liaising with a range of health care professions across different locations in the North of England, booking patient facing venues, and supporting the Compass Medical Practice clinicians.
About Us
The ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services.
Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do.
Date posted
15 April 2025
Pay scheme
Other
Salary
£12.45 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
U0051-25-0048
Job locations
Newfield House
Vicarage Lane
Blackpool
Lancashire
FY4 4EW
Job Description
Job responsibilities
The Post Holder Will
Call handing which includes calls with patients, professionals and external organisations, utilising the patient telephone scripts to manage own wellbeing and to support appropriate patient boundaries
Complete QoF information as part of the call handling process
Complete an E-Consult triage with all patients presenting with a clinical need
Use EMIS to book patient appointments, record information, complete patient related tasks and update patient records utilising EMIS templates when applicable
Referrals to secondary care services via ERS or paper (dependent upon locality)
Add any referral updates to the referral diary
Follow practice processes for all relevant areas of work
Liaise with a range of health care professionals both internal and external
Record information on IT systems, spreadsheets and paper records where needed
Undertake a wide range of admin duties including printing, photocopying, scanning, processing information and requests
Undertake clinic preparation to support the face-to-face appointments
Undertake patient registrations and deductions in EMIS, to include GP2GP, for services within the Complex Lives Business Unit
Inputting data onto the computer systems, setting up computer diaries
Contribute to data collection for patient 6-monthly reviews
Maintain a clean and confidential workplace
Adhere to policies and procedures of the company and keep up to date with any changes
Work with the management team to update patient risk assessments e.g. raising any safety concerns, and supporting with any updates for urgent appointments
Under guidance from the service coordinator, coordinate appointments, arrange venues and liaise with the Patient Liaison Officers
Complete mandatory training
To comply with all Health & Safety processes including signing in and out of Newfield House and signing in and out other locations as per the relevant organisational policies and procedures
Attend the daily huddle (when on duty)
Comments, compliments, complaints and Subject Access Requests
Log any Subject Access Requests, SAR, on the spreadsheet in the Y Drive and follow the SAR process through to completion. Add all new SAR requests and updates to the next working day huddle
Log any complaints on the spreadsheet in the Y Drive and complete the start of the template in EMIS
Log requests for management call-backs in the EMIS appointment diary
Educational
The Post Holder Is Required To
follow safe working practices and to comply at all times with local Safety Policies and Procedures
ensure confidentiality on all matters relating to patients and information obtained during the course of employment and not to release such information to anyone other than those acting in an official capacity as instructed
maintain good relationships with other members of the staff team across all disciplines
contribute to the identification of own training needs and participate in relevant in-service training
attend staff meetings and training as required
attend and contribute to appraisal meetings
Confidentiality
In the course of your duties, you may have access to confidential information about patients, staff or health service business. On no account must such information be divulged to anyone who is not authorised to receive it. Confidentiality of information must be preserved at all times whether at or away from work. FCMS has in place a Whistle-blowers Policy for staff wishing to express concerns. Where possible, ensure all patient identifiable information is electronic and secure.
Data Protection Act, 1998
Carry out any requirements within the duties applicable to the Data Protection Act, 1998
Health And Safety at Work Act, 1974
Observe all responsibilities and carry out all duties, whether general to all employees or specific to the post, relating to Health and Safety in accordance with the Practice and Departmental Safety Policies and any statutory requirements.
Clinical & Corporate Governance/Quality Assurance
All employees are expected to comply with the clinical and corporate governance arrangements of FCMS. Every employee is personally responsible for the quality of the work, and standard of care, which they individually provide. It is their duty to seek to attain the highest standards achievable both individually and collectively within their knowledge, skills and resources available to them.
Outside Employment/Outside Interests
If you have other work or outside interests, this must not conflict with your duties and responsibilities of your attendance for work as an employee of FCMS.
Working Time Directive
You are required to comply with the regulations governing working time and to any locally agreed associated arrangements.
All staff are entitled to a paid 20-minute break, per six hours worked. For shifts in excess of six hours, a 30-minute, unpaid break, must be taken.
Harassment And Bullying
The Complex Lives Business Unit condemns all forms of harassment and bullying and is actively seeking to promote a workplace where employees are treated with dignity, respect and without bias.
Equal Opportunities
In all the foregoing text any reference to one gender whether direct or implied equally includes the opposite gender unless specifically stated to be otherwise.
No Smoking Policy
FCMS has a no smoking policy
Disability Confident Employer- As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy
This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).
The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.
This Job Description will be periodically reviewed in light of developing work requirements. The management team may also ask for other duties to be carried out to the benefit of the organisation.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Responsibilities
Job description Job responsibilities
The post holder is required to:
follow safe working practices and to comply at all times with local Safety Policies and Procedures
ensure confidentiality on all matters relating to patients and information obtained during the course of employment and not to release such information to anyone other than those acting in an official capacity as instructed
maintain good relationships with other members of the staff team across all disciplines
contribute to the identification of own training needs and participate in relevant in-service training
attend staff meetings and training as required
attend and contribute to appraisal meetings
Confidentiality
In the course of your duties, you may have access to confidential information about patients, staff or health service business. On no account must such information be divulged to anyone who is not authorised to receive it. Confidentiality of information must be preserved at all times whether at or away from work. FCMS has in place a Whistle-blowers Policy for staff wishing to express concerns. Where possible, ensure all patient identifiable information is electronic and secure.
Data Protection Act, 1998
Carry out any requirements within the duties applicable to the Data Protection Act, 1998
Health And Safety at Work Act, 1974
Observe all responsibilities and carry out all duties, whether general to all employees or specific to the post, relating to Health and Safety in accordance with the Practice and Departmental Safety Policies and any statutory requirements.
Clinical & Corporate Governance/Quality Assurance
All employees are expected to comply with the clinical and corporate governance arrangements of FCMS. Every employee is personally responsible for the quality of the work, and standard of care, which they individually provide. It is their duty to seek to attain the highest standards achievable both individually and collectively within their knowledge, skills and resources available to them.
Outside Employment/Outside Interests
If you have other work or outside interests, this must not conflict with your duties and responsibilities of your attendance for work as an employee of FCMS.
Working Time Directive
You are required to comply with the regulations governing working time and to any locally agreed associated arrangements.
All staff are entitled to a paid 20-minute break, per six hours worked. For shifts in excess of six hours, a 30-minute, unpaid break, must be taken.
Harassment And Bullying
The Complex Lives Business Unit condemns all forms of harassment and bullying and is actively seeking to promote a workplace where employees are treated with dignity, respect and without bias.
Equal Opportunities
In all the foregoing text any reference to one gender whether direct or implied equally includes the opposite gender unless specifically stated to be otherwise.
No Smoking Policy
FCMS has a no smoking policy
Disability Confident Employer- As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy
This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).
The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.
This Job Description will be periodically reviewed in light of developing work requirements. The management team may also ask for other duties to be carried out to the benefit of the organisation.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Person Specification
Other Essential
- Belief in our corporate values
- Fun
- Awesome
- Humble
- Brave
- Go-getting
- Oomph
- Self-awareness
- Resilience
- Enthusiastic and positive
- Approachable
- Team Player
- Always aims for excellence
- Ability to work calmly
- Flexibility there is a request to work at least one late night a week until 18.30.
- GCSE/O Level English and Maths
- EDCL or equivalent
- NVQ in business administration or equivalent
- Experience of working with customers and / or patients with complex needs.
- Experience of working as an administrator in a health care setting.
- Working knowledge of EMIS IT system.
- Mental health awareness.
- Experience of working with people with behavioural challenges.
- Excellent interpersonal skills including verbal and written communication.
- Non-judgemental attitude.
- Ability to remain calm under pressure.
- Excellent IT skills IT is an integral part of the role and will form part of the interview process.
- Excellent organisational skills
- Ability to think laterally, seeking opportunities for improvement.
- Competent, reliable and conscientious person who can work on their own initiative and has the ability to observe confidentiality.
- Flexibility of working hours to support annual leave, sickness and the needs of the business.
- Knowledge of EMIS clinical system.
- Belief in our corporate values
- Fun
- Awesome
- Humble
- Brave
- Go-getting
- Oomph
- Self-awareness
- Resilience
- Enthusiastic and positive
- Approachable
- Team Player
- Always aims for excellence
- Ability to work calmly
- Flexibility there is a request to work at least one late night a week until 18.30.
- GCSE/O Level English and Maths
- EDCL or equivalent
- NVQ in business administration or equivalent
- Experience of working with customers and / or patients with complex needs.
- Experience of working as an administrator in a health care setting.
- Working knowledge of EMIS IT system.
- Mental health awareness.
- Experience of working with people with behavioural challenges.
- Excellent interpersonal skills including verbal and written communication.
- Non-judgemental attitude.
- Ability to remain calm under pressure.
- Excellent IT skills IT is an integral part of the role and will form part of the interview process.
- Excellent organisational skills
- Ability to think laterally, seeking opportunities for improvement.
- Competent, reliable and conscientious person who can work on their own initiative and has the ability to observe confidentiality.
- Flexibility of working hours to support annual leave, sickness and the needs of the business.
- Knowledge of EMIS clinical system.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
FCMS
Address
Newfield House
Vicarage Lane
Blackpool
Lancashire
FY4 4EW
Employer's website
http://www.fcms-nw.co.uk/ (Opens in a new tab)
Advertise with us by contacting: [email protected]
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