Job Overview
An exciting opportunity has arisen for an administrator to join our small but friendly team in the Rapid Investigation Service (RIS) for Urgent Suspected Cancers, where you will play an instrumental role in the administrative functions of this service.
You will be joining an exciting and developing service within Cancer Care. This is a regional service which is delivered using a virtual model to provide a cancer fast track referral rout for patients in Primary Care with non-specific symptoms.
The RIS aims to speed up processes for this typically hard to diagnose group and improve overall patient experience.
The RIS is a small team of admin and clinical staff who are passionate and dedicated to our patients.
You will be comfortable communicating by telephone and email with patients, primary care and acute hospital colleagues due to the virtual service provided.
Main duties of the job
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
Working for our organisation
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.
All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
The service runs Monday to Friday covering core hours of 8:30-5pm
This role is for 30hours per week. Days can be discussed at Interview.
We would very much encourage candidate calls or visits to find out more about this exciting role.
Please note that previous applicants need not apply to this role.
Detailed Job Description And Main Responsibilities
What you’ll do
- On a day-to-day basis you will be responsible for supporting the administrative functions of the service by telephone, email or other communications as required.
- You will support and engage in development and change of processes within the service.
- You will support the delivery of specific national targets, ensuring timely progression of the patient pathway, flexing capacity where possible and escalating to your line Manager as appropriate.
- You will support and participate in delivery of the weekly Multi Disciplinary Team (MDT) Meetings alongside our admin and clinical teams.
You will also work closely with both primary and secondary care colleagues across the region as part of operational delivery of this regional service.
What we’re looking for
- Previous administrative and data entry experience (preferably in a complex NHS setting).
- Excellent attention to detail
- Excellent customer service skills and telephone manner
- You will be able to work well within a small team.
- Excellent time management skills.
- MDT experience would be preferred but is not essential.
- You will need to be flexible to accommodate service needs and colleague cover.
Person specification
Qualifications, Knowledge And Experience
Essential criteria
- Good standard of secondary education with literacy and numeracy skills demonstrable to GSCE pass level or equivalent standard.
- NVQ Level 3 in Business Admin or equivalent level of experience.
- RSA 2 word processing/typing or equivalent experience.
- Proficient in all aspects of Microsoft Office.
- Experience as a Receptionist or Admin Assistant linked to a clinical service or customer focused environment.
- Knowledge of medical terminology
- Administrative and organisational experience.
Desirable criteria
- Courses / further study attended to demonstrate evidence of personal development.
- Diploma level qualification or equivalent experience.
- European Computer Driving Licence (ECDL)
- RSA 3
- Proficient in the use of all hospital computerised patient systems.
Skills and competencies
Essential criteria
- Communication
- General IT skills
- Microsoft Office skills
- Teamwork
- Working under pressure
