Administrator (Fulfilment Colleague)

Barnsley, England, United Kingdom

11/27/2024

Department: Customer Operations

Location: Barnsley

Description

The role of the Fulfilment Team Colleague is to ensure products ordered by our business customers are accurate and returned within our agreed SLA's. Our customers work to strict timescales to facilitate the house buying process and it is important that all Fulfilment Team Colleagues impart the same level of importance to the products we deliver back to the customer.

Key Responsibilities

• Order data products via a number of sources including online, telephone and hard copy.


• Using our in-house technology to manage the progression of orders to fulfilment for our customer.


• Re-submit any system rejections.


• Raise and respond to any data provider enquiries via system, email and telephone.


• General query handling via email and telephone.


• Chasing results and any overdue orders.


• Processing credits and extra charges.


• Cancellation and expedite products ordered.


• Manually keying of orders.

Skills, Knowledge & Expertise

• Have the drive to develop an in-depth knowledge of our suppliers, products and services.


• Have a positive, can-do attitude and excellent communication skills, working and communicating in a professional manner.


• Good IT skills, able to learn new bespoke systems to a workable level.


• Develop an understanding of the varied tasks that are required specific to the supplier and product and how those tasks affect the workflow of a customer order.


• Be process driven, recognising and adhering to the required procedures with accuracy and attention to detail.


• You will achieve the SLA's and KPI's set by the business, working as a team to achieve set targets.


• Able to work on-site from our Barnsley office 4 days a week.

Job Benefits

At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

Do you share our DNA?

• We ask how tomorrow can be better than today


• We are passionate about solving our customer's challenges


• Our ideas break boundaries


• We value different perspectives and encourage dialogue


• We take ownership and celebrate together