Advice & Projects Manager
Company
Location
Hammersmith And Fulham, England, United Kingdom
Posted At
3/27/2025
Advertise with us by contacting: [email protected]
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Description
Citizens Advice Hammersmith & Fulham (CAHF), part of the national Citizens Advice network, is a thriving local advice organisation that provides information, advice and casework support to 18,000 local people per year. We are recruiting for the brand new role of Advice & Projects Manager.
As an Advice & Projects Manager at Citizens Advice Hammersmith and Fulham (CAHF) you will be responsible for overseeing the delivery of CAHF’s assessment, advice, and project services. Ensuring high-quality services and positive outcomes for our clients. You will manage the Advice Services Managers team, who are responsible for the staff (paid and volunteer) who deliver CAHF’s frontline services.
You will proactively manage the shifting demands of the role, juggling different tasks and prioritising work effectively, whilst applying a critical eye to our current ways of working to add value where possible.
As a member of CAHF’s Leadership Team, the Advice & Projects Manager will work collaboratively with all members of the team to deliver CAHF’s operational goals and strategic vision.
In This Role You Will Bring
We Are Committed To Fostering An Inclusive, Diverse Workplace Where Everyone Can Thrive. Join a Team Where Your Leadership Will Make a Real Impact. We Offer
As an Advice & Projects Manager at Citizens Advice Hammersmith and Fulham (CAHF) you will be responsible for overseeing the delivery of CAHF’s assessment, advice, and project services. Ensuring high-quality services and positive outcomes for our clients. You will manage the Advice Services Managers team, who are responsible for the staff (paid and volunteer) who deliver CAHF’s frontline services.
You will proactively manage the shifting demands of the role, juggling different tasks and prioritising work effectively, whilst applying a critical eye to our current ways of working to add value where possible.
As a member of CAHF’s Leadership Team, the Advice & Projects Manager will work collaboratively with all members of the team to deliver CAHF’s operational goals and strategic vision.
In This Role You Will Bring
- Strong line management skills, particularly gained in a customer-focused environment
- Close attention to detail
- Strong communication abilities
- Positive attitude to foster an inclusive work environment
We Are Committed To Fostering An Inclusive, Diverse Workplace Where Everyone Can Thrive. Join a Team Where Your Leadership Will Make a Real Impact. We Offer
- Generous holiday entitlement: 25 days per annum plus bank holidays rising to 30 days with
- Paid service closure days between Christmas and New Year
- Hybrid working upon completion of the probation period, where possible
- Access to our in-house learning platform for career and role development
- Personal development opportunities through our Network Equity Groups
- 24/7 employee support through our well being service
- Ongoing performance management and training development
- Experience in an advice-giving charity is beneficial but not essential
Advertise with us by contacting: [email protected]
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