Aftersales Manager

Hereford, England, United Kingdom

12/19/2024

Vertu Audi Hereford

We are recruiting an Aftersales Manager to join our outstanding team at our Vertu Audi Hereford dealership. If you would like the opportunity to become part of one of the UK's largest Motor Retailers, then this could be the role for you!

We are offering a competitive basic salary and OTE of £65,000 plus company benefits, including a company car!

Hereford Audi is a premium dealership renowned for delivering exceptional service and quality vehicles. We are committed to providing our customers with an unparalleled experience, whether they’re purchasing a new Audi or returning for aftersales care. We are now seeking an experienced and motivated Aftersales Manager to lead our team and continue our proud tradition of service excellence.

Role Overview: As the Aftersales Manager, you will oversee all aspects of the aftersales department, including the service, parts, and warranty teams. You will be responsible for driving departmental performance, ensuring customer satisfaction, and maximising profitability. This is a pivotal role that requires strong leadership, operational expertise, and a passion for delivering exceptional service.

Key Responsibilities

• Manage and lead the aftersales team, including service advisors, technicians, and parts staff.
• Monitor and improve customer satisfaction levels, ensuring a first-class experience for all customers
• Drive departmental targets, including financial performance, productivity, and efficiency.
• Ensure all manufacturer standards are met and adhered to, including warranty processes and compliance.
• Oversee parts stock management and the smooth operation of the service department.
• Build strong relationships with customers and team members, promoting a positive working environment.
• Stay up to date with Audi’s product offerings, technology, and service innovations.
  
  
  

What We’re Looking For

• Proven experience in an Aftersales Manager role within the automotive industry, preferably within a premium brand dealership.
• Strong leadership and communication skills, with the ability to inspire and manage a diverse team.
• A customer-focused approach, with a commitment to delivering excellence.
• A commercial mindset, capable of driving profitability and departmental growth.
• Thorough understanding of aftersales operations, including parts, service, and warranty procedures.
• Experience working with Audi systems and standards is desirable, but not essential.
  
  
  

What We Offer

• A competitive salary of up to £65,000, depending on experience.
• A dynamic and supportive working environment in a reputable dealership.
• Ongoing training and development opportunities to support your career growth.
• The chance to be part of an iconic and prestigious brand.
  
  
  

Benefits

We are proud to be the Motor Retailer who invests more in our colleague’s personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity
  
  
  

Apply today to be considered for this role!

If your application is successful we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving license check.