Agent Support & Revenue

London, England, United Kingdom

5/20/2025

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience.  With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

About This Role

Our friendly Agent Support department is looking for a new Agent Support & Revenue to join their team. If you have great communication skills, you are organised, have a great eye to details and enjoy working in the coordinating role this is the role for you!

Roles & Responsibilities

• This role offers the opportunity to be part of one of the largest money transfer companies. The Agent Support will be required to work closely with a variety of departments within the organisation and the main aim will be to maximise the agent onboarding process.
  
  

Position Requirements

• Manage the assigned portfolio of agents. Monitor the evolution of each agent in a portfolio: keep regular contact, pay special attention if agent’s activity is diminishing or where agent is known to work with any of the competitors.
• Manage pricing of the assigned portfolio. Compare the pricing with the competitors when and where required and make necessary adjustment within the company’s pricing policy. Provide periodic feedback to the management with recommendation.
• Produce analytical reports of the portfolio performance, track the declining performance trends, evaluate affecting factors, and recommend remedial actions.
• Be able to use all available research methods to gather information and analyse the Company’s competitive advantages or disadvantages, keep up to date with competition offerings in terms of price, exchange rates, promotional offers and so on.
• Effectively prepare reports and summaries of the findings to share with management and various teams, present information in an easily understandable and constructive way. Be able to identify the urgent matters that need to be escalated.
• Analyse and identify opportunities for business growth and propose action plans to management, for e.g., agents with opportunities and potential to deliver higher numbers. Compose analysis of location, competition, and demographical data. Identify decline trends and escalate them to prevent and/or manage potential risk of business losses.
• Work together with Sales and Business Development Teams to identify opportunities and viability for special programs to incentivise agents’ growth. Perform agent performance trend analysis, cost evaluation on special incentives and provide feedback to management with recommendations.
• Keep up to date and proactively share Company communications to advise agents of any changes to system, services, or products.
• Actively follow the new agents welcoming process. Ensure that each potential and existing Agent of RIA have a pleasant experience working with the Company. Assess overall agent satisfaction and share or escalate feedback where improvement is needed.
• Prepare periodic data analysis and reports for the Management including, but not limited to daily production (number of transfers)/country, production/agent, production/geographic area, to undertake the right action for the development of it.
• Follow defined processes for data and information storing and filing in line with
  

Qualifications For Internal Candidates

• Fluent English +** Additional language highly desirable
• At least 2-year experience as an Administrator or similar role;
• Experience working with other money transfer companies would be a bonus;
• Strong work ethic and positive attitude;
• Strong collaboration skills
• Excellent communication skills (written and verbal);
• Excellent time management skills;
• Excellent problem-solving skills;
• Ability to work well under pressure;
• Proficient in managing and analysing data using Excel;
• Knowledge of FX rates and the effects their fluctuation can have on a business;
  
  

Ria Money Transfer offers a competitive salary and benefits package. The reasonable estimated pay for this role ranges from (£25,000 to £28,000). Actual compensation is based upon factors such as the candidate’s skills, qualifications, and experience.

Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Check out our website to learn more about the company at: http://www.riamoneytransfer.com/

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.