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Airport Cleaning Team Manager - Aircraft Cleaning Services
Contract: Permanent
Location: Birmingham International Airport
Are you ready to take charge of a dynamic and crucial role in the aviation industry? Look no further! At Swissport, we’re seeking a
dedicated Airport Team Manager for a Aircraft Cleaning Departmentto lead our Western Europe Station Structures. As a key operational leader, you’ll report directly to the Swissport Station Manager or Head of Department.
Responsibilities
What You’ll Do: In this pivotal role, you’ll be responsible for:
Daily Operations: Overseeing all aspects of operational delivery at the airport.
Motivating and Engaging Staff: Ensuring that our team meets customer airline targets while adhering to company procedures, policies, and brand values.
Safety and Quality Performance: Striving for safe, profitable, and high-quality operations aligned with customer expectations and corporate objectives.
Leadership and Guidance: Providing direction to a diverse workforce.
Operational Excellence: Ensuring day-to-day excellence across the Swissport Team at the station.
Swissport Leadership Competencies: Demonstrating skills in leading change, applying commercial acumen, coaching and developing others, making informed decisions, managing performance, and executing results.
As the Airport Team Manager, you’ll handle the following responsibilities:
Safety Leadership:
- Ensure compliance with company rules, procedures, and health and safety guidelines.
- Implement consistent people management practices across the station.
- Monitor the local emergency plan.
- Use active supervision to positively influence employee behavior and foster a strong culture.
P&L Management:
- Meet labour-to-revenue targets as per station requirements.
- Optimize profits and maintain effective cost control.
- Manage attendance and absenteeism in line with cost control measures.
Leadership and Stakeholder Management:
- Establish strong leadership with supervisory staff through excellent communication.
- Handle project management and change management.
- Resolve conflicts and irregularities promptly.
- Build relationships with Trade Union Representatives or employee representatives.
Quality Focus and Operational Efficiency:
- Efficiently plan resources (manpower and equipment) in collaboration with the planning department.
- Monitor and control performance KPIs related to airside activities.
- Maintain administrative and control policies and procedures.
Business Growth and Strategy:
- Demonstrate an entrepreneurial approach to maximize business potential.
- Challenge operational norms to improve performance and drive growth.
- Enhance customer relationships and align new business opportunities with station objectives.
Qualifications
- Previous cleaning or aviation experience is essential.
- You will have the ability to accept and embrace change as a constant and unpredictable feature of your working environment.
- Be a leader who sets the tone and leads by example.
- Can communicate clearly with your people to help them understand Swissport Western Europe direction.
- Be able to build positive and trusting relationships.
- Be open to different opinions and seek a collaborative approach.
- Embrace an ideas culture to enable teams to create an agile edge.
- Promote flexibility, adaptability and agility in order to enable contingency time.
- Demonstrate a sense of urgency and the desire to improve the delivery of services and a commitment to continuous improvement.
- Personal and professional integrity of the highest order
- Excellent organisational abilities, attention to detail, able to prioritise workloads and work effectively to deadlines in a fast-paced complex environment.
Join us at Swissport and be part of shaping the future of aviation operations at Birmingham Airport! 
