Application Support Engineer
Company
Location
Bath, England, United Kingdom
Posted At
11/28/2024
Advertise with us.
Please contact: hello@huntukvisasponsors.com
Please contact: hello@huntukvisasponsors.com
Description
About Us
At Wealthtime, we take pride in our role as a multi-award-winning financial technology company, known for our outstanding 5-star service platform. Our journey is guided by our shared values and behaviours: 'Seek Opportunity', 'Nurture Each Other' and 'Simply Get Going.'
With new ownership since 2021 and significant investments of over £17 million, Wealthtime is on an exciting path of growth. Our team, consisting of approximately 300 dedicated individuals, is at the heart of our journey, and we welcome you to join us as we continue to make our mark in the industry.
About The Role
About the role
Working with an established team who work directly with customers in the wider business to support Wealthtime’s primary system of record, you will be responsible for addressing the underlying cause of problems which generate work for the team and removing or streamlining repeat activity through automation.
You will need to contribute to the team’s output, which will generate an understanding of the business context, data and processes. You will use this knowledge to remove unnecessary work and increase the efficiency of the team.
Key Responsibilities
About You
Specialist Skills, Qualifications and Experience:
We are seeking a creative thinker who is able to overcome ‘the way things have always been done’ with innovative solutions and ideas, someone who is passionate about automation and process efficiency, a determined and effective trouble-shooter who is able to work in high pressure situations.
You are customer focused and keen to understand the wider business context, with excellent communication skills and the ability to influence others, with a team player attitude that spans the entire business and ideally with a background in IT that shows an ability to learn quickly and think outside the box.
Essential
Competitive Compensation: We offer a competitive salary that reflects your skills and contributions.
Hybrid Working: Enjoy the flexibility of a hybrid work model, balancing the comforts of home with the camaraderie of the office.
Yearly Discretionary Bonus: Look forward to a yearly discretionary bonus as a token of appreciation for your dedication.
Generous Holiday Package: You'll receive 34 days of holiday per calendar year, including bank holidays. Plus, we offer the option to purchase or sell up to 5 additional days per year, tailoring your time off to suit your needs.
Wellbeing at Heart: We understand the importance of your well-being, which is why we offer a Wellbeing day, allowing you to take a break when you need it most, whether it's for your birthday, moving house, or simply pampering yourself.
Professional Growth: We're committed to your professional development and will support and encourage your career advancement.
Comprehensive Health: You and your family's health is a priority for us. We provide a Private Medical scheme that can be extended to full family coverage, an Income protection scheme, and a Life assurance scheme.
Financial Security: Prepare for your future with our Group contributory pension scheme.
Travel with Ease: We offer interest-free season ticket loans to help with travel costs.
Giving Back: You can participate in our Wealthtime Foundation Day to support charitable activities.
Opportunities for Growth: We actively promote internal progression, so your journey with us can take you from agent to team leader and beyond.
Recognition Matters: Our excellent in the moment recognition scheme ensures your hard work is acknowledged and celebrated.
Wealthtime is an equal opportunities employer that places high value on a diverse and inclusive workplace. We recognise that people work in different ways, appreciate alternative viewpoints, celebrate individuality, and cultivate a culture where everyone can be their authentic selves at work. We are deeply committed to fostering a diverse workforce and welcome applications from individuals of all backgrounds, beliefs, cultures, gender identities, ethnicities, sexual orientations, abilities, and long-term health conditions.
At Wealthtime, we take pride in our role as a multi-award-winning financial technology company, known for our outstanding 5-star service platform. Our journey is guided by our shared values and behaviours: 'Seek Opportunity', 'Nurture Each Other' and 'Simply Get Going.'
With new ownership since 2021 and significant investments of over £17 million, Wealthtime is on an exciting path of growth. Our team, consisting of approximately 300 dedicated individuals, is at the heart of our journey, and we welcome you to join us as we continue to make our mark in the industry.
About The Role
About the role
Working with an established team who work directly with customers in the wider business to support Wealthtime’s primary system of record, you will be responsible for addressing the underlying cause of problems which generate work for the team and removing or streamlining repeat activity through automation.
You will need to contribute to the team’s output, which will generate an understanding of the business context, data and processes. You will use this knowledge to remove unnecessary work and increase the efficiency of the team.
Key Responsibilities
- Working with the Problem Manager to identify the root cause of incidents and implementing workarounds and fixes.
- Assisting the Application Support team in resolving incidents and fulfilling requests to meet SLAs.
- Identifying candidates for automation and reducing the volume of work handled by the team.
- Challenging existing processes and ways of working with a continuous focus on increasing efficiency and removing unnecessary work.
- Implementing monitoring solutions across our technology stack to ensure we can measure, make informed decisions, and pre-empt failures on the platforms.
- Acting collaboratively with other teams in supporting new features, services, and releases.
- Working with existing IT team members to transfer knowledge and enhance team capabilities.
About You
Specialist Skills, Qualifications and Experience:
We are seeking a creative thinker who is able to overcome ‘the way things have always been done’ with innovative solutions and ideas, someone who is passionate about automation and process efficiency, a determined and effective trouble-shooter who is able to work in high pressure situations.
You are customer focused and keen to understand the wider business context, with excellent communication skills and the ability to influence others, with a team player attitude that spans the entire business and ideally with a background in IT that shows an ability to learn quickly and think outside the box.
Essential
- Strong SQL and data manipulation skills.
- Experience with advanced scripting and automation tools such as Powershell or Python.
- Experience working in an Agile framework using DevOps tools.
- Source control software and methodologies.
- Monitoring and log management including DataDog and Redgate.
- Experience working with reporting tools such as PowerBI.
- Development exposure, particularly Microsoft technologies such as .Net.
- Experience working within a scaled agile environment, ideally SAFe.
Competitive Compensation: We offer a competitive salary that reflects your skills and contributions.
Hybrid Working: Enjoy the flexibility of a hybrid work model, balancing the comforts of home with the camaraderie of the office.
Yearly Discretionary Bonus: Look forward to a yearly discretionary bonus as a token of appreciation for your dedication.
Generous Holiday Package: You'll receive 34 days of holiday per calendar year, including bank holidays. Plus, we offer the option to purchase or sell up to 5 additional days per year, tailoring your time off to suit your needs.
Wellbeing at Heart: We understand the importance of your well-being, which is why we offer a Wellbeing day, allowing you to take a break when you need it most, whether it's for your birthday, moving house, or simply pampering yourself.
Professional Growth: We're committed to your professional development and will support and encourage your career advancement.
Comprehensive Health: You and your family's health is a priority for us. We provide a Private Medical scheme that can be extended to full family coverage, an Income protection scheme, and a Life assurance scheme.
Financial Security: Prepare for your future with our Group contributory pension scheme.
Travel with Ease: We offer interest-free season ticket loans to help with travel costs.
Giving Back: You can participate in our Wealthtime Foundation Day to support charitable activities.
Opportunities for Growth: We actively promote internal progression, so your journey with us can take you from agent to team leader and beyond.
Recognition Matters: Our excellent in the moment recognition scheme ensures your hard work is acknowledged and celebrated.
Wealthtime is an equal opportunities employer that places high value on a diverse and inclusive workplace. We recognise that people work in different ways, appreciate alternative viewpoints, celebrate individuality, and cultivate a culture where everyone can be their authentic selves at work. We are deeply committed to fostering a diverse workforce and welcome applications from individuals of all backgrounds, beliefs, cultures, gender identities, ethnicities, sexual orientations, abilities, and long-term health conditions.
Advertise with us.
Please contact: hello@huntukvisasponsors.com
Please contact: hello@huntukvisasponsors.com
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