Apprenticeship – Business Support Administrator Apprentice

Yate, England, United Kingdom

4/9/2025

How You'll Make a Difference

As a Business Support Apprentice, you will provide a fully comprehensive and confidential business and administration service to the Inclusion, Special Education Needs and Disabilities (ISEND ) team.

Our team make a real difference, every day they work with families to make sure there are effective arrangements in place within the local area for meeting the needs of children and young people ages 0-25 with special educational needs and disabilities. Your work helps the team, council and other partner agencies to support vulnerable children and families in the community.

What You Will Be Doing

• You will learn how to co-ordinate responses to enquiries and requests from initial contact with customers, all within the allocated time frame.
• Using internal bespoke systems, you will research information, collate data and present findings.
• Regularly, you will provide business administration support to senior managers and officers within the ISEND team.
• Working alongside our experienced staff, you will be helping to arrange meetings and undertake administrative tasks before and after the meeting. It will be key for you to attend panel meetings to learn how to note take and support the chair with capturing actions to be followed up.
• You will have the opportunity to support with financial tasks, processing invoices, raising purchase order and arranging payments to be made.
  
  

What We Need From You

• You will ideally hold a minimum of GCSE A*-C (or grade 4-9) or equivalent qualification in English and maths.
• It would be advantageous to have good IT skills in the use of Microsoft packages, such as Office, Outlook, Word and Excel.
• You must have the drive and willingness to learn new things and be committed to gaining your qualification
• You should be able to demonstrate excellent communication skills and have the confidence to handle contact channels that include telephone, email and face to face situations.
• Ideally, you will have experience of basic financial procedures e.g. petty cash, invoicing etc.
  
  

What You Need To Know

• All candidates that successfully reach the interview stages will be required to provide a 10-minute presentation as part of the recruitment process. Candidates who do not provide a presentation at interview will not progress through the recruitment process.
• Interviews will be held on 6th May at Badminton Road Office.
• Throughout your 18-month apprenticeship, we will allocate you a workplace mentor to give you guidance and support in completing your Level 3 Business Administration, which requires weekly day release learning at South Gloucestershire and Stroud (SGS) College, Filton Avenue, Filton, Bristol, BS34 7AT.
• As part of this training route, you will need to undertake a basic skills assessment as part of the selection process. These will be emailed to you by the training provider, SGS College
• This is an 18-month limited term contract for the duration of the apprenticeship programme.
• The salary for this apprenticeship is set at the current National Minimum Wage:
  
  

Age Hourly rate Annual salary

21 + £12.21 £23,492

18 - 20 £10.00 £19,240

16-17 £7.55 £14,526

How a Career At South Gloucestershire Council Is Different

• We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work.
• As part of our benefits package, you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities. 
• We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.
  
  

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.

• We're building and shaping communities which people are proud of.
• We're working with the most vulnerable in our community to help them achieve what they want in life.
• We're investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.
  
  

We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.

We’re making a difference, be part of it!

For further information please refer to the job description Business Support Apprenticeship ISEND 0425 (004)