Asset and Configuration Manager

We're Hiring: Asset & Configuration Manager

Location: Birmingham or Shoreham (Hybrid)

Salary: Up to £60,000 depending on experience

Are you an expert in IT asset and configuration management? Ready to take ownership of the full asset lifecycle and drive operational excellence?

Join our team as an Asset & Configuration Manager and help us optimise how we manage the IT infrastructure for our Enterprise clients.

🔧 What You'll Do:

• Define and build this capability from the ground up
• Own the lifecycle of IT assets—from procurement to disposal
• Maintain and manage the CMDB (ServiceNow)
• Ensure compliance with software licensing
• Collaborate across ITIL practices (Service Desk, Change, Problem Management)
• Provide reports and insights on asset utilisation and cost optimisation
• Identify automation opportunities for real-time tracking

✅ What You'll Bring:

• Strong Understanding of ITIL (v4 preferred)
• Deep familiarity with the Service Configuration Management and IT Asset Management (ITAM) practices.
• Understanding of how CMDBs (Configuration Management Databases) support incident, problem, change, and release management.
• Practical Experience Establishing or Overhauling CMDB / IT Asset Management system.
• You can distinguish between CI (Configuration Item) types, relationships, and levels of control.
• Tooling Expertise: Experience with ServiceNow, or similar.
• Comfortable integrating asset/configuration tools with discovery systems, CI/CD pipelines, and ITSM tools.

📊 Key Metrics:

• Asset Inventory Accuracy
• CMDB Accuracy Rate
• Time to Resolve Asset-Related Incidents

🌟 Why Join Us?

At Focus Group, we know our people are our greatest asset. We are a growing company that thrives on collaboration, energy, and creativity, where every individual plays a key role in shaping our success.

Focus Group, established in 2003, is one of the UK's fastest-growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. With over 1200 employees across 18 offices, we have recently joined the ranks of Britain's private company ‘unicorns' after securing a new $1bn valuation.