Assistant Lettings Manager

Ash Vale, England, United Kingdom

6/17/2025

Job Title: Assistant Lettings Manager

Ash Vale, Surrey

£35,000 - £40,000 per annum

Bourne Estate Agents

Overview: We are looking for a highly motivated and organized Assistant Lettings Manager to join our dynamic team. In this key role, you will provide day-to-day support to the Lettings Manager, oversee the smooth operation of the lettings process, and ensure that both tenants and landlords receive exceptional service. You will play a pivotal role in managing a growing portfolio of properties, mentoring junior team members, and helping to achieve departmental targets. If you're passionate about property and have a proven track record in lettings, we want to hear from you!

Key Responsibilities:

Support Lettings Management:

• Assist the Lettings Manager in the daily operations of the lettings department.
• Help coordinate the lettings process from valuation to move-in, ensuring properties are let quickly and efficiently.
• Oversee the team of lettings negotiators and provide guidance when needed.
• Act as a point of contact for landlords, tenants, and colleagues, ensuring smooth communication and resolution of issues.
  
  

Team Leadership & Training:

• Support the development of junior lettings staff by providing training, mentoring, and day-to-day guidance.
• Ensure all team members adhere to company policies, legal requirements, and best practices.
• Assist in managing and allocating daily tasks to ensure the team meets targets and KPIs.
  
  

Property Management:

• Liaise with landlords and tenants to ensure properties are effectively managed and let in a timely manner.
• Oversee property viewings, ensuring all potential tenants receive excellent service.
• Manage property listings on relevant platforms, ensuring that all properties are marketed effectively and accurately.
  
  

Client Relations:

• Build and maintain strong relationships with landlords, providing them with expert advice on rental values, market trends, and the letting process.
• Handle tenant and landlord queries promptly and professionally.
• Resolve any disputes or issues that arise during the lettings process to ensure a smooth tenancy.
  
  

Marketing & Business Development:

• Assist in the marketing of properties, including organizing viewings and ensuring properties are presented to the highest standard.
• Help implement strategies to attract new landlords and grow the lettings portfolio.
• Promote the company’s lettings services, leveraging industry knowledge and relationships to generate new business opportunities.
  
  

Administrative Support:

• Ensure all necessary paperwork is completed accurately and in a timely manner, including tenancy agreements, reference checks, and inventories.
• Maintain accurate and up-to-date records of all lettings transactions.
• Assist with rent collection, property inspections, and maintenance coordination when required.
  
  

Compliance & Legal Responsibilities:

• Ensure compliance with all relevant property legislation and company policies.
• Stay up-to-date with industry regulations, market trends, and legislative changes, and ensure the team is informed and compliant.
  
  

Performance Monitoring & Reporting:

• Monitor and report on team performance, ensuring the department is meeting set targets and KPIs.
• Provide regular updates to the Lettings Manager on key performance metrics, issues, and opportunities for improvement.
  
  

Key Skills and Qualifications:

• At least 2-3 years of experience in a lettings or property management role, with experience in a leadership or supervisory capacity.
• In-depth knowledge of the lettings market, property management, and relevant legislation.
• Strong organizational, leadership, and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with landlords, tenants, and colleagues.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Proficiency in property management software and Microsoft Office Suite.
• ARLA (or similar) qualification is desirable but not essential.
• A full, clean driving license may be required (dependent on the role location).
  
  

Benefits:

• Competitive salary with performance-based incentives and commission.
• Opportunities for career progression within the company.
• Ongoing training and professional development.
• [Additional benefits such as pension, healthcare, etc.]
• A collaborative and supportive team environment.
  
  

How to Apply:

If you're a highly organized, proactive, and experienced individual with a passion for property and lettings, we'd love to hear from you.