Assistant Manager, Operations, Clients and Markets, 12 month FTC

Connect to your Industry

Are you highly organised, with exceptional stakeholder management skills, and passionate about supporting one of Deloitte’s flagship client relationship programmes?

The Transition Labs help our most senior clients achieve personal success. Through a personalised one day workshop (a Transition Lab), we help a senior C-suite individual frame their priorities, assess their talent and organisation, and identify different approaches to managing stakeholder relations. The sessions are conducted by a small team of experienced Deloitte facilitators.

There is an exciting opportunity within the Transition Labs team to support the delivery of the programme and management of the Labs. The role sits within the Executive and Board Programmes (EBP) team.

Executive and Board Programmes are extremely successful eminence and relationship programmes, focused on supporting senior and executive level professionals of our largest and most influential clients in their career journey. We help our clients at critical career transitioning and teaming points of their careers, which is a key investment in our Firm’s strategy and business plan.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

The role of the Transition Lab Operations Lead is critical to the success of the Transition Lab Programme, responsible for the end-to-end operations of the programme, and enabling consistent delivery of high quality workshops to our clients. It is a varied role with opportunities to get involved in all aspects of the programme.

The role is supported by the Transition Lab Operations team and reports into the Head of Transition Labs.

Responsibilities:

• Pipeline building
• Own the Transition Lab pipeline of future opportunities, including monitoring and following up on strategic client moves and responding to Lab requests from the business.
• Act as an ambassador for the Transition Lab programme, being the first point of contact for Deloitte account teams and clients. Articulate to stakeholders the value of doing a Transition Lab, manage expectations and brief them on their role in the Lab process.
• Ensure that all opportunities are identified and progressed quickly, drive the process from opportunity identification/qualification, through to team formation and date confirmation.
• Ensure that all Lab teams have the right balance of facilitation experience, subject matter and account expertise, and seniority. Challenge and make suggestions if this is not the case.
• Monitor Lab Manager capacity within the team, allocate future Transition Labs to Lab Managers and ensure a thorough and smooth handover.

Finances and reporting

• Oversight of all Transition Lab data; ensuring it is kept accurate, up to date and organised.
• Own MI reporting and associated communications on a periodic basis, e.g. weekly activity report.
• Own the finance processes, including forecasting, budget management and regular reporting.
• Lead revenue recoveries; monitor, process and audit.
• External supplier finance management; manage purchase orders, invoices, liaise with suppliers as needed.

Stakeholder management

• Building good working relationships with and manage network of stakeholders, including facilitators (partners/directors), LCSPs, EAs and Finance.

Team

• Line manage the Operations team (Transition Lab co-ordinator and offshore resource).
• Work closely with Head of Transition Labs on strategic projects, as required.

Connect to your skills and professional experience

This exciting opportunity within the Transition Lab team to support the delivery of the programme and management of the client Labs requires working across the firm including;

Senior Partners, account teams and our experienced partner/director facilitators to bring the best of Deloitte to our sessions and ensuring the best possible experience for our clients.

Essential:

• Good and confident communicator who can interact with senior clients and Deloitte Partners, both verbally and in writing.
• Excellent stakeholder management skills and experience of managing multiple stakeholders with conflicting demands.
• Structured and diligent approach to managing activities and tasks with a high attention to detail. Able to manage multiple projects and work streams simultaneously in time-pressured environments. Proactive self-starter but also good team player who understands when to ask for clarification and input.
• Good judgement skills.
• Microsoft Office skills (Excel, Outlook, PowerPoint, Word).

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.

Growth

We bring together capabilities and best practices from around the globe to deliver relationship development activities, marketing and corporate affairs, whilst our operations team is focused on ensuring we’re constantly improving what we do.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"The amount of investment in me in terms of training and development has been incredible - it has undoubtedly helped me to progress my career." -Jim, Enabling Functions

Our hybrid working policy

You’ll be based in our UK offices with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers