Associate Director – Property Management

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Helix A Hines Company

In February 2022, Helix was acquired by Hines marking an exciting new chapter to further propel our property management offering in the UK and customer centric approach. Helix has a long-standing relationship with Hines over the past ten years, with Helix providing property management services across the majority of properties in the Hines UK portfolio & alongside all of the Hines European Core Fund, Hines European Value Fund and Hines Global Income Trust assets.

Helix continues to deliver an above market service to its existing client base, operating from its central London office. Helix manages all commercial asset types nationwide, but with a focus on prime central London offices, accounting for 70% of their portfolio. Operating under one roof the surveying, facilities management and finance functions work closely and collaboratively together. Everyone works in an open plan environment which cultivates a relaxed and fun working atmosphere, openness with colleagues at every level and in close proximity to the Hines offices.

Responsibilities

The role will be based in our head office in Covent Garden and is that of an Associate Director.

The role will consist of the management of predominately Central London multi-let offices and the successful candidate should have the experience and skills to run the instructions independently taking full ownership of all aspects of day-to-day property management, delivery of property management services and client care. The team is led by a Director who will maintain oversight and support, as required. Graduates and a Property Administrator support the wider team.

• Ensure that all properties within the portfolio are managed effectively and efficiently and to ensure that value is maximised, voids kept to a minimum and Client’s objectives achieved.
• Be fully responsible for all aspects of an allocated portfolio of commercial properties.
• Review of workloads of colleagues on a regular basis.
• Ensure that lease events are dealt with in a time manner.
• Support junior colleagues in their management of properties and with their ambitions to become qualified and gain experience.
• To work with other Associate Directors to encourage initiatives that will benefit the company, colleagues, clients and stakeholders of the business.
• Prepare ad hoc reports including formal client reporting as required for issue to internal and external parties
• Ensure that company policies and procedures are consistently applied to required standards. Also, to be conscious of these policies and procedures to protect the interests of Helix and Hines.
• Review policies and introduce new / different policies to ensure the company is up to date with latest standards and propose paths to implement.
• Work alongside the facilities management team to oversee day-to-day maintenance matters including day-to-day, contracted, and cyclical maintenance.
• Head up project management of internal and external works alongside the relevant surveyor or professional consultant.
• Manage data and e-mails and ensure all client files are kept up to date.
• Take responsibility for the collection of rents and service charges.
• Ensure that service charge budgets and reconciliations are correct and produced in a timely manner.
• Make certain that service charge expenditures versus the budgets throughout the financial year are appropriately managed.
• Implement a programme of regular site visits to ensure all buildings are in good order and complete inspection reports remotely.
• Be proactive in your communication with colleagues and in building relationships with all stakeholders.
• Contribute to wider Helix and Hines projects.
• Ensure insurance claims are processed efficiently and correctly.
• Develop processes to effectively circulate information and communicate regularly with tenants concerning management issues.
• Have a thorough understanding of Landlord and Tenant Act and related lease restrictions.
• Ensure that fees are issued as and when appropriate for works excluded from the management contract.
• Share your expertise with colleagues.
• Ability to complete own work under minimal supervision / guidance depending on level of experience.
• Ability to deal with new or difficult situations within context of own function or specialism.
• Make decisions regarding the management of the portfolio for which you are responsible.
• Actively manage colleagues to get the best out of all situations.
• Actively support and encourage personal and professional development of colleagues especially those in direct management.

Qualifications

Minimum Requirements include:

• MRICS qualification or 8+ years of commercial property management experience.
• Experience of administration within the context of an office such as utilisation of Microsoft Office and Outlook
• Experience of liaising with multilevel stakeholders including Clients, professional teams, lenders, investors etc.
• Ability to demonstrate all RICS competencies.
• Thorough understanding of commercial leases / service charges.
• Experience of liaising with clients, occupiers, consultants and local authorities.
• Similar experience with a competitor company.
• Thorough knowledge of current Health & Safety legislation.
• Thorough knowledge of buildings, maintenance, and service.
• A full clean driver’s licence.
• Strong communication skills, both verbal and written.
• Good numerical skills including computer literacy (Excel, Word, MS Outlook).
• Ability to work alone or as part of a team.
• High level of organisational and administrative skills.
• Able to use initiative and take responsibility.
• Ability to work under pressure.
• Able to fit in with a diverse work team.

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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