Associate Director, Sales Transformation Advisory - TMT

Connect to your Industry

Do you want to help diverse organisations within the TMT industry to develop and implement effective and efficient sales transformation strategies? Are you passionate and enthusiastic about sales strategy and execution, and thinking creatively to solve client issues? Could you provide insights to help our Telco and Media clients make the right decisions, address key challenges, and identify ways to achieve sales goals and objectives? Have you designed and/or delivered complex sales transformation programmes? Can you think on your feet and adapt where necessary? If any of the above sound like you, then this could be the role for you!

We partner with global Telecommunications and Media organisations, shaping the future of the Front Office with innovative solutions to achieve sustainable growth.

Part Business. Part Creative. Part Technology. One hundred per cent Digital. At Deloitte Digital, we connect technology with creativity to deliver better outcomes for both our business and the clients we work with. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients and to society.

We're a new type of creative digital consultancy that fuses strategy, tech and design to identify where businesses need to be, then get them there. Fast. Want to help us shape the future?

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

We are looking for people who are passionate about sales transformation; experts in their field who bring out the best in others, and can drive change without compromising standards, integrity or culture.

You will work with outstanding talent to design and deliver end-to-end sales transformation with the customer at the heart of our solutions.

This means you could be working on a wide range of projects including:

• Sales channel strategy and customer experience design - Leading a team to help define their customer strategy and translate their vision into a clear plan for execution.
• Sales operating model and organisation design – Shaping the future sales organisation and how it can operate differently.
• Sales methodology and process design.
• Business case development for front office transformation.
• Identifying how technology, including voice, omni-channel, CRM and CPQ could enable and unlock sales acceleration and value.
• Knowledge of GenAI solutions that could solve the customer’s sales challenges and deliver enhanced customer and colleague experiences.
• Transformation planning and delivery – defining the roadmap for change and helping the client deliver it; while making sure the vision and design remains at the heart of the transformation.

The role is an exciting one, and you’ll be right at the heart of transformation, interacting directly with many of our most important clients. To do this, we’ll need you to:

• Advise our senior clients (COOs / CSOs / CIOs) on best practices relating to sales channels, operations and technology.
• Think through strategy, design and technology options and present them to the client, working collaboratively with them to choose the optimum solution.
• Develop high quality, well-structured deliverables and coach others to deliver the same quality.
• Lead critical workstreams within a transformation programme, taking responsibility for driving the plan and understanding and mitigating risks and change impacts.
• Manage and coach more junior resources within your workstream within an inclusive team culture, where people are recognised for their contribution.

Connect to your skills and professional experience

We're looking for an experienced sales advisory transformation expert who can design and deliver amazing sales experiences for our clients.

Essentials:

• Relevant experience in at least two of the following: Channel strategy and Digital sales, Customer journey design and sales strategy development, CRM strategy and Sales Operational Transformation or equivalents.
• Proven, deep industry knowledge of the dynamics / trends in either Technology, Media or Telco, with a viewpoint on the capabilities that drive value and growth for these sectors.
• Significant experience within sales operations transformation environment or considerable experience within a broader transformation or consulting environment.
• Partnering directly with senior stakeholders to shape and mobilise sales and technology transformations – e.g. from early business case through to delivery.
• Develop sales function blueprints for our customers to build next-generation sales capabilities to increase effectiveness.
• Proven knowledge of defining end-to-end customer strategies and solutions focusing on optimising customer journeys from initial lead generation to final cash collection (Lead to Cash).
• Good understanding and exposure to front office solutions including CRM, CPQ, SPM, e-commerce and marketing tools used by the market leaders.
• A track record of working in mixed teams, getting the best results from stakeholders, colleagues and third parties.

Desirables:

• Experience working in Digital IT with a strong understanding of sales automation.
• Good understanding and exposure of GenAI solutions in sales transformation.
• Experience with sales performance management and incentive compensation design.
• Solid understanding of sales technologies, including cloud-based platforms, such as Salesforce, Microsoft Dynamics, Oracle CRM, HubSpot, Conga, Varicent etc.
• Experience in new business development with a track record of generating B2B sales.
• Experience working in a business or technical pre-sales capacity, producing bid documentation and participating in bid meetings with client.
• Contribute to thought leadership initiatives by developing white papers, blog posts, or speaking engagements that showcase expertise in sales transformation.

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.

Customer

Human connections are integral to business. We combine people, ideas and technology to support our clients to build strong connections. For example, through commerce, customer design and sales services.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.”

-Dan, Technology & Transformation

"I get to work on projects that help clients in a sector I feel truly passionate about.”

-Rhiannon, Technology & Transformation

“Everyone always says “it’s the people,” and that’s true. Working for a brand you feel proud of feels pretty good too. And you don’t have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital.”

-Gillian, Technology & Transformation

Our hybrid working policy

You’ll be based in London with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

For a full job description please visit our online Deloitte Careers portal.