Inside Sales - Omnipod Associate – UK
(FIXED TERM CONTRACT 18 MONTHS)
Department: Commercial
About Insulet
Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
Position Overview
The Inside Sales - Omnipod Associate role is responsible for the progression of customers from awareness to successfully starting on the OmniPod system.
This position requires a high degree of consumer interaction and communication to ensure the customer experience is positive and professional and optimally reflects Insulet’s goal to exceed customer expectations.
The ideal candidate must demonstrate strong sales results, sales accomplishments, business acumen, proven ability to learn complex technical material and excellent communication and interpersonal skills. The successful candidate will also demonstrate the ability to work effectively and professionally in a key cross-functional role with internal and external stakeholders.
This position is initially a fixed term contract of 18 months (subject to review)
The OmniPod Associate is an inside sales role that provides an exceptional opportunity to grow and develop your medical device sales career.
Responsibilities
- Achievement of agreed business goals on a quarterly, semester & annual basis
- Responsible for handling inbound calls from customers who have expressed an interest in the OmniPod System generated via marketing programs.
- Following up of customer requests, including making appropriate outbound calls, email communications as required and according to patient consent.
- Deliver an exceptional customer experience by demonstrating a thorough understanding of how Insulet’s products are used including the benefits of the product, answer customer’s inquiries about the OmniPod product and competitive comparisons.
- Interact with new customers on Omnipod product to ensure satisfaction and understanding of our product and after sales customer care.
- Support existing Omnipod customers who may have taken a break from using our products or be coming up to the end of funding to ensure retention on Omnipod products.
- Collaborate with internal stakeholders to feedback customer insights and help support a culture of continuous improvement.
- Perform a broad range of complex and challenging sales and service-related duties and administrative tasks.
- Utililises internal CRM systems to accurately record all customer interactions and to organise daily activities.
- Performs other duties as assigned.
Education And Experience
Minimum Requirements:
- Degree or relevant experience.
- Previous inside sales experience preferred, ideally in medical device, healthcare or similar competitive, fast paced markets.
- Fluent in English (mandatory)
Preferred Skills
Preferred Skills and Competencies:
- Demonstrates strong selling skills & objection handling – ability to genuinely relate to customers - understand their requirements, needs, concerns and address those appropriately leading to positive business outcomes.
- Strong focus on results and achievement of objectives
- Self-motivated, able to assume responsibility and work autonomously in a professional manner.
- Highly developed sense of integrity.
- Demonstrated strong decision‐making, organizational and prioritization skills.
- Energetic, motivated, positive, passionate.
- Flexibility in hours.
- Works well both independently and within a team environment.
- Knowledge of Diabetes and Insulin Pumps is desirable (full training will be provided)
- Solid analytical and technical skills
- Flexibility in hours.
Physical Requirements (if Applicable)
- The ability to work overtime to meet business objectives is required.
- Requires sitting and standing associated with a normal office environment.
- Manual dexterity is needed for using a computer keyboard.
- Lightweight lifting may be required.
- Minimal business travel as needed.
Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.
We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
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