Associate, Project Management Officer

Please note that this is a fixed-term contract until September 2026. The advert will close at 00:01 on Wednesday, 2 July and therefore we advise submitting your application no later than midnight on Tuesday, 1 July.

About Ofcom

Ofcom is the regulator for the communications services that we use and rely on each day. We make sure people get the best from their broadband, home phone and mobile services, as well as keeping an eye on TV and radio.

Our culture is clear – we live by our values: Empowerment; Excellence; Collaboration; Agility and Respect. These define how we work to deliver our purpose, now and in the future. The behaviours which support these values set the path for a fully inclusive and innovative culture at Ofcom.

We focus not only on what we do, but how we do it. We pride ourselves on being an organisation of people who genuinely care about helping others.

About the Team

Proactively support the SG senior managers and project managers (PMs) in running and delivering an efficient and effective portfolio of projects through provision of PMO services.

Purpose of the Role

Provide PMO services to Spectrum Group strategic and multifaceted projects working in partnership with Senior PMO and Project Managers to promote best practice. Support projects through project life cycle by implementation of tools such as project monitoring of time, risks, resource, budget and actuals against plans.

Your key responsibilities

• Prepare and deliver project documentation to high standards throughout the project cycle, by monitoring and updating the status of the PID, project plans, dashboards, action logs, dependency logs and resource forecasts.
• Contribute to the PMO Teams overall development as a Centre of Excellence for project management within Ofcom by building in-house expertise, supporting the development of reports, tools, and solutions, documenting and sharing knowledge gained and evolving best practice for this area.
• Provide guidance to established and new Project Managers by using a common set of templates and guidance documented in the Spectrum Group PMO Handbook.
• Deliver robust and accurate project reporting to a variety of audiences using established reporting tools i.e., project activity templates.
• Deliver effective risk management, by monitoring and updating programme risk and issue registers and challenging risk impact and mitigations.
• Be responsible for the change control process, tracking change control requests and ensuring milestones and logs are updated.
• Engage in stakeholder management including stakeholder mapping and communications planning.
• Engage in project, PMO and governance meetings. Organise and facilitate meetings and capture key actions and decisions during meetings.
• Responsible for tracking and updating project finance, assisting in budget control and procurement activities.
• Set up new SharePoint page for project, if applicable, ensuring all project documentation is stored on Ofcom SharePoint in a structured and intuitive manner.
• Assist in programme reviews, reports and governance.
• Act as a subject matter expert (SME) for Project Managers and project teams in the event of a request, problem or query regarding governance, standards, project status and quality expectations.
• Organise and assist in the facilitation of project meetings, both internal and external and track actions.
• Provide support in facilitating PMO and governance meetings, including SET, SFTS, and resourcing sessions.
• Provide appropriate administrative support to assist the team/directorate in the successful delivery of projects.

The skills, knowledge and experience you will need for success

Articulating Ideas

• Proficient in written and verbal communication, effectively conveying information.
• Exceptional attention to detail in all documentation, ensuring clarity and precision.

Forming Relationships

• Demonstrates a collaborative working style, fostering a responsive and adaptable approach.
• Skilled in relationship management, building strong connections with colleagues and stakeholders.

Executing Plans

• Excellent PMO administrative and organisational skills.
• Capable of taking initiative, working autonomously, managing priorities, and meeting deadlines.
• Strong knowledge of project management tools including the use of MS Project, Word, Excel, and PowerPoint.
• Strong knowledge of project management processes and fundamentals, with a proactive approach to creating efficient processes through continuous improvement, identifying solutions, and addressing issues as they arise while offering innovative ideas to enhance processes.
• Strong skills in planning, project, and programme management, as well as problem-solving and analysis.

Pursuing Growth

• Informed knowledge of the regulatory environment and spectrum management.
• There are no specific mandatory qualifications required for the role however relevant knowledge and experience in project management, with additional qualifications in PRINCE2 or APM being advantageous.

Inclusivity Statement

At Ofcom we prioritise inclusive and diverse recruitment in order to truly reflect the society we represent.

Where positions are listed as full time, we remain open to reduced hours, part-time arrangements, job shares and other flexible working options from day one of employment. We warmly welcome applications from candidate returning to work after a break – for whatever reason.

As a disability confident employer, we offer interviews to any disabled applicant who meet essential criteria for advertised roles. Learn more about the scheme here.

If you need information in an alternative format or have specific preferences, please contact our recruitment team at [email protected] or call 0330 912 1378.