Associate Project Manager

Role Introduction

This position involves managing small professional orders typically less than 5 days, by scheduling resources, communicating with Customers and ensuring that the right people are available at the right time to meet Customer needs.

This role will cover work from all Commercial units and products at Advanced.

What You Will Do

• Co-ordinate small professional services orders, working directly with Customers and service delivery teams to ensure that work is delivered efficiently and within timescales.
• Responsible for the active management of project backlog and the optimisation of weekly backlog burn rates.
• Responsible for maintaining key criteria on the projects including RAG, estimated go lives dates and notes.
• Responsible for adopting and managing projects in accordance standard processes.
• Responsible for managing and resolving any client escalations, seeking support when required.

What You Will Have

• Ability to manage and deliver small projects with a clear and well-defined scope.
• Communicates delays or problems early so other can manage their own work schedules effectively
• Foresees and resolves potential bottlenecks and delays
• Takes smart, independent action in urgent and non-urgent situations, knows when to escalate
• Takes immediate, decisive, independent action to resolve issues or problems
• Ability to manage project relationships and a single workstream throughout a project
• Ability to manage to deadlines and support key business stakeholders, both internally and externally.
• Experience using Openair would be advantageous but not essential
• Solid communication skills with a professional verbal, written and presenting ability.
• Some commercial experience, operational exposure, and financial management skills.

Who We Are

OneAdvanced is one UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

To learn more about working at OneAdvanced please click here