Audio Visual / IT Support Technician

London, England, United Kingdom

12/4/2024

Description

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

What You’ll Do

The Audio Visual / IT Support Technician is responsible for the everyday support for programs and events hosted at the center. Technicians ensure the centers are set up, maintained, and shut down based on the center's operating schedule. They maintain a professional environment for clients and staff during events and off hours. The Technicans will work closely with stakeholders and the Operations Manager to ensure proper coverage and scheduling of events and programs. 

Day-To-Day Responsibilities:

• Provide onsite support for visitors and executive level events.
• Events: Working with event organizers to create a production plan, setting up and testing equipment, and operating equipment during the event.
• Communicate effectively with clients to identify needs and evaluate solutions.
• Ability to support and communicate with executive level clients (and higher).
• Perform daily inspection and regular maintenance of hardware and software for internal platform.
• Execute regular preventative maintenance on all hardware.
• Diagnose network problems impacting one or many internal platform applications.
• Utilize remote access Mac, Linux, and Windows systems to control internal platform (via SSH, VNC; be able to navigate file systems on remote machines).
• Work with Client Engineers to troubleshoot difficult internal problems.
• Adept in creating Technical Documentation.
• Installing AV systems: Installing AV equipment in an office environment.
• Maintaining AV systems: Performing routine maintenance and troubleshooting to ensure optimal performance. Dealing with faulty hardware and RMA's.
• Providing technical support: Training users on how to operate AV systems and providing technical support.
• Collaborating with IT: Integrating AV systems into network infrastructure.
  
  

Items to Consider:

• AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
• This position will generally work on customer sites and may deal with a construction site type of work environment.
  
  

What We’re Looking For

Must-Haves:

• Ability to effectively communicate with employees, customers and colleagues.
• Ability to work and think independently and ensuring to meet deadline.
• Experience working in video conferencing, video production, or post production.
• Experience with G-Suite, Google Meet, Microsoft Teams, Zoom, and WebEx.
• Knowledgeable with computer terminals and commands.
• Experience with Google Workspace administration.
• Excellent soft skill and readiness to demonstrate technology to high profile customers.
• Experience with video displays and content management system.
• Minimum of a High School Diploma or equivalent.
• Minimum of 1 – 3 years of audiovisual integration experience preferred.
  
  

Nice-To-Haves:

• Formal education in Electronics or related field preferred
• Preferred external training:
• AMX Intro to Networking for AV Professionals.
• Crestron Professional Installation.
• Exton AV Associate Certification.
• AVIXA Quick Start to the Audio-Visual Industry.
• AVIXA CTS General Certification.
  
  

Why work for AVI-SPL ( what’s in it for you)

As we have already mentioned, AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximize their ability. Along with this we also offer:

• Enjoyable and dynamic company culture
• Health & Wellbeing
• Private Healthcare
• Access to Employee Assistance and Wellbeing Support
• Mental Health Support through the above
• Work & Home Life Balance
• Increased holiday with service
• Learning & Development
• Access to numerous online learning resources
• AVIXA membership for industry learning
• Employee Discounts
• Access to online retail discount platform
• Discounted products through our recognised partners
• Other
• Cycle to work scheme.
• Season ticket loans
• Generous Referral scheme
  
  

So, if you are feeling undervalued, stuck in a rut, or just looking at furthering your career, apply today.

Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business.

AVI-SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour , religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status