Automotive Service Communications Engineer

Based: Daventry, Northamptonshire & Gaydon, Warwickshire – Hybrid Working

Type: Full-time, permanent

Salary: TBD based on experience + company benefits

Do you have a strong knowledge of modern vehicle systems? A high level of detail, writing, and presentation skills?

CAD-IT are seeking an Automotive Service Communications Engineer who will be the link between engineering and the Aftersales dealer network. Following the launch of new vehicles, technical scenarios are identified by engineering and communicated to the Service Communications team, should the dealer network require notification. You will be responsible for understanding, developing and authoring technical documentation with a particular focus on the end consumers within the dealer network.

You will join a business who deliver technical publications for a range of leading automotive, aerospace, rail, industrial, construction and agricultural manufacturing customers.

We are interested in dynamic, engaging individuals with relevant qualifications and/or experience in related software engineering, vehicle and master technician, electrical integration, mechanical, diagnostic, or technical documentation fields.

Who We’re Looking For:

• Candidates should have prior experience of working in an OEM, and be familiar with VCATS, ECU and diagnostic protocols
• Highly detail orientated and able to prepare technical documentation to exacting quality standards.
• Eloquence – a high level of English language, writing, spelling and punctuation skills.
• Very good communication and professionalism to liaise with all levels of personnel.
• Organised and accustomed to managing multiple high-profile projects in parallel.
• Presentation skills – comfortable to prepare and present business cases to the senior team using Microsoft PowerPoint.
• Data analysis – advanced Excel user accustomed to analysing large datasets and transforming to varied reports / reviewable formats.
• Capable of reviewing engineering documents such as Design Note/Engineering Release and converting them to a format which can be consumed by non-engineers.
• Practical hands-on ability to conduct software updates and vehicle repair trials. Electric and Hybrid knowledge would be advantageous.
• Proactive, flexible, ability to work independently and solve problems to deliver solutions is essential.
• Technical authoring competence or experience would be advantageous.
• Experience with CAD, HTML, XML and authoring software is desirable. However, training can be provided.

Key Responsibilities:

• Information gathering – following a request for technical documentation, you must gather all relevant information and demonstrate an understanding of the topic.
• Technical documentation – produce and maintain documentation in the desired format based on the communication type against quality standards.
• Digital content – utilise illustrations, physical imagery, CAD and rendered graphics throughout technical documentation to provide the highest level of information delivery.
• Validation – confirm the information authored is correct through digital sign off and plan/execute physical validation where required.
• Communication – notify key stakeholders, present in detail where required and ensure that communication both internally and externally is clear and concise.
• Engineering Changes – react in a timely manner to update technical documentation following change always ensuring correctness.
• Deliver on time – meet deadlines against KPI’s and delivery of technical documentation vs legislative standards.

Why CAD-IT?

We are a software sales and consulting company focusing primarily on industrial aftermarket, Service Lifecycle Management (SLM), Industrial IoT and Augmented Reality application in Service. We are global partners with Siemens providing Service Business Strategy consultancy and support, Industry 4.0 for Service, outsourced technical publications support and digital transformation to industries globally.

We are passionate about innovation and work collaboratively to give our very best to our staff and customers. Job satisfaction, wellbeing and career progression are top of our list for our employees. Joining our dynamic, ambitious and friendly team you’ll be empowered to fulfil your potential and be part of an inclusive culture that values diversity and rewards innovation, hard work, integrity, and merit.

We have an excellent Company Benefits package that focuses on employee reward and wellbeing:

• Private Medical Insurance
• Company pension
• 25 days annual leave + bank holidays
• Hybrid working
• Long Service Award scheme
• Enhanced maternity pay
• Subsidized eye tests
• CAD-IT Mental Health & Wellbeing Support Group
• CAD-IT Culture Committee
• Companywide and team social events, plus more!