B2C Account Manager

Cubaka is an award-winning Social Media agency based in the UK that works with brands such as Hartley's Jelly & Jam, Bathroom Brands, bp, PlayOJO, AXA Investment Managers, Linda McCartney Foods, Virgin and Virgin Red, Dow Chemical Company and Avanti West Coast Trains, amongst others.

We are a friendly mix of Strategists, Creatives, Account Managers, Media Planners and Buyers - all with one goal: creating work that wins people's time on social media, in the most exciting ways possible.

Role overview

We're looking for a B2C Account Manager with a passion for social media to join our collaborative team based on Great Portland Street. Reporting to a Senior Account Manager, you'll use your experience managing clients in the FMCG and retail sectors to build relationships, deliver impactful projects, and drive results for our clients.

We operate a flexible hybrid remote model, with the option to work from both our London office (near Oxford Circus), two days per week and three days from home.

As a B2C Account Manager at Cubaka, you will:

• Act as the main point of contact for clients, building strong relationships, understanding their goals, and ensuring a high standard of service through regular communication and support.
• Manage the end-to-end delivery of social media projects and retainers, including social creative (always-on and campaign production), paid media activations, and influencer marketing. Collaborate with colleagues across the business to deliver work on time, within budget, and to client expectations.
• Oversee budgets, contribute to account planning, and identify opportunities to add value for clients. Develop scopes of work and support revenue growth within your portfolio.
• Proactively manage projects and work closely with the wider team to find effective solutions.
• Stay up to date on social and digital marketing trends, with a strong understanding of best practices and the ability to share insights on the latest campaigns.
• Work with creators and influencers on behalf of your clients.

You will bring:

• 3+ years' experience in a client-facing agency role, delivering digital and social media campaigns.
• Client servicing skills, including managing expectations, keeping stakeholders informed, and building relationships.
• Experience managing timelines, estimates, budgets, forecasts, and invoices.
• Knowledge of digital marketing and social media, with an interest in staying ahead of the latest trends.

And in return, Cubaka offers:

• Unlimited holiday (paid annual leave)
• Free breakfast in the office
• Perkbox - A rewards, perks and benefits platform
• Auto-enrolment pension (retirement benefit), with up to 8% contribution
• Regular socials and team-building sessions
• Annual salary review, quarterly performance reviews
• Choice of company Apple MacBook Pro or PC
• Hybrid office working (approx 2 days in the office, 3 days at home - flexible)
• Charity opportunities within working hours

Cubaka, part of the Brandwidth Group, recognises that managing diversity is a continuous process of improvement and not a one-off initiative. Therefore, we develop and review our diversity strategy on an annual basis to support the achievement of business goals, including ways of addressing the diverse needs of our clients.

We take pride in keeping up to date with employment law and best practices when promoting equal opportunities and ensuring a diverse workforce.

#LI-Hybrid