Banking Associate

Business Unit: Digital Experience Centre

💰: £23,500 - £24,500 per annum DOE + red-hot benefits

📍: UK Hybrid with occasional travel hub - Gosforth

Our Team❤️

Our Credit Cards teamwork in a fast paced, exciting environment where no two days are the same. There’s a buzz in the department and it’s the sound of us delightfully surprising our customers! We provide a fantastic all-round experience for new and existing customers, supporting them with a digital first attitude, and generally impressing our customers with our credit card expertise. Making people happier about money involves us building strong relationships, solving problems and generally – just having great conversations through our Live Chat, telephony and Social platforms.

What you’ll be doing😎

• Speaking with our customer through various platforms such as Live Chat and over the Phone, supporting them with their queries and questions
• Actioning changes, requests and providing expert support and information around our Credit Card products and accounts
• Work towards and achieve excellent customer outcomes managing internal admin procedures
• Have a digital first attitude so our customers can leave a conversation with the capacity to support themselves moving forward
• Go the extra mile for our Vulnerable Customers, catering support and showcasing an interaction that you wouldn’t get anywhere else

We need you to have🌟

• Strong experience delivering exceptional customer service in either digital or face to face environment, with a focus on creating a positive, lasting impression
• Telephony Experience with the ability to effectively assist customer in a remote capacity
• Speed, accuracy and confidence to provide expert service
• An open mind to learn and adapt to processes within our area
• Basic technological expertise of handling multiple applications at once

It’s a bonus if you have but not essential🧁

• Experience within the Digital Banking world/financial industry

✨Our opening hours are from 8 - 6, Monday to Friday and Saturday 9-3. Shifts fall in line within these opening times following assigned shift patterns such as 08:00 - 15:30 or 10:30 - 18:00. You would also be expected to work the occasional Saturday shift in which you would be applied a day off through the week prior✨

Red Hot Rewards🎁

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.
• Up to five extra paid well-being days per year​.
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you🤝.

⏰Applications Close: 20 May 2025 (11.55pm BST)