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Business Unit: Mortgage Operations
Salary Range: £23,500 per annum DOE + red-hot benefits
Location: UK Hybrid travel to Glasgow/Gosforth
Our Tea
mIn Mortgage New Lending we are a central point of the mortgage journey for brokers and customers to deliver that dream home, our teams manage the mortgage journey from application to completion. This is a fast paced, exciting environment where no two days are the same
.
Our Banking Associates provide a fantastic all-round experience for our brokers and customers, helping them with a range of queries. We’re looking for people who have experience in delivering top-notch customer experience and are comfortable with handling a wide range of queries, solving problems with confidence and care. You’ll have bags of energy to deliver those personalised magic moments and you’ll be responsible for making sure that customer experience exceeds all expectations each and every tim
e!
What you’ll be do
- ingYou’ll be providing brilliant customer service, to make our customers have a smooth first-class journ
- ey.Looking for the little things that make a big difference by providing outstanding customer experien
- ce.You’ll be a Virgin Money Ambassador. We love going the extra mile for our brokers and customers and enjoy the pride that it brings to making a dream home come tr
- ue!You’ll enjoy getting to know your customers needs by completing our initial stage application chec
ks.
We need you to
- haveProven ability to deliver accurate, high-quality work in a fast paced environment where attention to detail is crit
- icalStrong customer service experience, with the ability to build rapport, understand customer needs, and provide effective sup
- portExperience using computer systems and digital tools, including Microsoft teams, to support internal operation and customer interacti
- ons.Demonstrated capability to manage multiple workloads or process at once, with strong organisation and time management ski
- lls.Adaptability in dynamic settings, with a history of learning new systems or process quic
- kly.Consistent performance in roles that require accuracy, speed, and efficiency under press
- ure.A proactive, problem solving approach with a focus improving customer experience and spotting areas for improvem
ent.
We’d love you to
- haveExperience of working within mort
- gagesPrevious banking exper
- ienceSome financial services know
ledge
Red Hot R
- ewardsGenerous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy
- more.Up to five extra paid well-being days per
- year.20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to
- adopt.Market-leading pe
- nsion.Free private medical cover, income protection and life assu
- rance.Flexible benefits include Cycle to Work, wellness and health assessments, and critical il
lness.
