Bespoke Product Manager

We need everyone's positive energy and innovative thinking to lead the energy transition to net zero. That's why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone!

Here's what you'll be doing

npower Business Solutions (nBS) powered by E.ON is a leading £5 billion revenue business with a vision to become the number one B2B energy supplier in the UK. We serve approximately 60,000 customers and manage around 300,000 meter points in the Industrial and Commercial (I&C) sector.

We have an exciting opportunity for a Bespoke Product Manager to join our team. For this role, you will be responsible for facilitating and managing all one-off customer requests that involve a bespoke contract and therefore a deviation away from our standard product suite. You will manage any negotiated customer deal that becomes bespoke, whether that be contractual, process change, product structure change, or delivering new functionality specific to that customer. This role is based in Solihull, with hybrid working.

Key responsibilities

• Working closely with Sales / Bid Management, interpreting & understanding customer needs and creating innovative deal structures that can meet those needs.
• Providing expertise & impact assessment on bespoke new business / renewal tenders, ensuring what we commit to for customers can be operationally handled, is commercially acceptable and would be legally robust.
• Providing key support to Sales & Bid Management where required in customer meetings / negotiations in order to reach agreement on bespoke solutions that are amicable to both parties.
• Project manage the creation, delivery & development of bespoke deals. This may include bespoke new product structures / features, amends to existing product structures / operational processes and/or amends to standard supply and product related terms & conditions.
• Track bespoke requests and, working collaboratively with Product Management, determine when certain structures & solutions should be standardised into our core product suite.
• Support internal stakeholders in understanding standard options before progressing to a bespoke deal structure.

What we need from you

• Proven industry experience, ideally in a risk management, commercial, product and / or deal structuring capacity, or where there has been significant exposure to products, contracts and their general workings.
• A good understanding of power and gas markets, in addition to the evolving energy solutions market (including energy management and demand management), as well as generation services and metering.
• Demonstrable experience of working with legal functions on drafting, reviewing terms & conditions and managing contractual risks.
• Strong stakeholder manager at all levels, with the ability to influence, negotiate and manage expectations across numerous areas.
• Results orientated and will be comfortable working in a high-pressure environment.
• Experience in converting external needs, regulatory changes and competitor changes into clearly defined actions.

It would be great if you had

• Demonstrable experience in creatively identifying solutions to customer needs and bespoke customer requirements.
• Experience in converting complex risks, issues & product structures into easily understandable, concise offerings.

Here’s what you need to know

• Award-Winning Benefits: Our market-leading benefits package includes 26 days of holiday plus bank holidays, a generous pension scheme, life cover, bonus opportunities, and access to 20 flexible benefits with tax and/or NI savings. Recognised with the Personnel Today Reward, Recognition and Benefits Award 2022, our benefits truly stand out.
• Recognised for Family-Friendly and Hybrid Policies: In 2024, we earned Double Recognition at the Personnel Today Awards for our exceptional family-friendly and hybrid working initiatives. Let’s discuss how we can work together flexibly.
• Inclusive Employer: As the only energy company in the Inclusive Top 50 UK Employers (currently ranked 8th), we’re committed to equal opportunities, diversity, and fairness for everyone.
• Support for Disabled Applicants: As a Disability Confident Employer, we guarantee an interview for all disabled candidates who meet the minimum role criteria.
• Development Opportunities: With inclusive talent networks, learning resources, and skill-building programs, your career growth is a priority.