Bookings Admin

London, England, United Kingdom

1/27/2025

About Us

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.

At Enable, We Value Our Employees And Our Culture, Focusing On Embracing Diversity And Fostering An Inclusive, Flexible And Fun Environment For Employees To Perform At Their Best. On Top Of a Competitive Salary And Flexible Working Environment, Employees Will Also Receive

 

Benefits

• 30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas
• Life Insurance
• Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
• A variety of social and wellbeing activities each month
• Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
• Free Gym Membership
• Free breakfasts/snacks
  
  

Reports to: Operations Manager

Based: Barn Elms Sports Centre

Salary: £29,000

Contract: Permanent, Full Time

Work Arrangement: 40 hours per week

DBS: Basic

 

Role Overview

Reporting to the Operations Manager, this role will manage customer accounts and liaise with customers on all booking related matters, increase utilisation and income across all areas with a focus on off-peak and quiet times, and identify new revenue-based projects that will improve the service offering.

The Leisure Team are passionate about benefitting the local community through sports and leisure activities. We are experts in our service and pride ourselves on our customer experience and inclusivity through affordable or complementary programmes reaching those that need it the most. The leisure team want to enrich all lives within Wandsworth leading on the needs of the community, delivering programmes that reach out to local places and people, removing barriers and increasing access to activity.

Main Duties/Responsibilities

• Act as the first point of contact for all main block bookers and one-off events, dealing with enquiries over the phone, email and in person.
• Responsible for processing all booking requests in our internal software, sending confirmations and invoices to clients and following up on any overdue and outstanding invoices.
• Liaising with all customers professionally and within the accurate timeframes.
• Ensure a high level of customer service is maintained and all reasonable and possible requirements are met.
• Work with the Operations Manager and Area Manager to propose realistic and achievable budgets.
• Ensure income targets are met in line with the annual budgets.
• Keep utilisation records and highlight potential areas of growth.
• Liaise with partner organisations to help understand the latest industry trends and look to help implement programmes and activities at site.
• Identify under-performing areas and work with the Operations Manager to create an action plan to rectify ensuring that it doesn’t impact revenue targets.
• Responsible for outreach to local schools, clubs, leagues and organisations to increase usage across the facilities.
  
  

Skills And Experience

• Experience of working in the Leisure industry with knowledge of how a sports facility operates.
• Excellent communication and time management skills
• Knowledge of IT software including Microsoft, Xero and XN Leisure is preferable.
• Experience of working within customer service
• Must have a passion to get the job done in an efficient manner
• Must be goal driven and motivated to hit targets
  
  

This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.

If this role not quite right, however you are still interested in working at Enable then we encourage you to get in touch today on hr@enablelc.org

Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website.